RV Resort Operations Manager

SUMMARY:

The Seasonal RV Park Resort Manager oversees the daily operations of the RV Park and its associated amenities. This role involves living onsite to meet the on-call requirements of the business and ensure seamless operations. The position fosters a welcoming and engaging environment for guests, encouraging repeat visits throughout the RV Park’s operating season from April 1 to October 31.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

MINIMUM NECESSARY QUALIFICATIONS:

Education:

• High School Diploma or GED

Experience:

• 3-5 years of management experience in hospitality, hotel, or RV resort operations
• Knowledge of property maintenance
• Onsite management experience preferred
• Valid driver’s license and be insurable on company’s policy
• Experience working with a Tribally run casino and/or resort preferred

A documented and verifiable combination of education and experience may be substituted for degree requirements.

Age Requirement:

• At least 21 years of age

SKILLS AND ABILITIES:

• Strong computer skills with experience in word processing, databases, and spreadsheets
• Strong organizational, written and verbal communication skills
• Strong professional telephone etiquette
• Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
• Accurate and detail-oriented
• Strong problem-solving skills
• Ability to maintain high confidentiality
• Independently manage multiple tasks in a professional manner
• Ability to work independently with minimal supervision
• Ability to work cooperatively with all departments
• Ability to manage extensive amounts of paperwork
• Ability to operate most office equipment (computer, fax, copier, etc.)
• Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses
• Best practices of team member selection, development, and mentoring team members to success

CONDITIONS OF EMPLOYMENT:

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test including marijuana, passing Resorts background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Knowledge, Competences, and Talents:

• Accountable - Accept responsibility and account for actions
• Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities
• Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests
• Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors
• Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner
• Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information
• Detail Oriented – Ability to pay attention to the minute details of a given project or task
• Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
• Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department
• Empathetic – Appreciates and sensitive to the feelings of others
• Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards
• Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors
• Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data
• Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly
• Mentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed.
• Organized – Possesses the trait of being organized and follows a systematic method of performing a task
• PC skills - Demonstrates proficiency in PC hardware, software and applications as required
• Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems
• Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up
• Professional Attitude – Value, motivate and appreciate everyone you interact with in your office, your department(s), the Casino, the community and all of our guests
• Reliable – Is dependable and trustworthy
• Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors
• Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage day-to-day operations of the RV Park and its amenities.
• Deliver exceptional guest service, addressing and resolving guest inquiries or complaints.
• Develop and implement a seasonal event calendar, including opening and closing events with activities running from May 1 to October 31.
• Provide a monthly calendar of events to be executed during the RV Park season of
• Collaborate with the marketing team to enhance occupancy rates and promote events within the RV Park.
• Ensure the RV Park grounds, and office are clean, organized, and well-maintained.
• Schedule and supervise staff to guarantee effective service delivery.
• Foster a positive atmosphere for guests and the resort community.
• Responsible for the supervision, retaining, performance evaluations, training and disciplinary actions of team members.
• Assists in processing the hiring and termination of supervised team members and obtains approval of the Department Director for hiring and terminations.
• Must adhere to safety rules and regulations of Little River Casino Resort and of the department.
• Ensure that all department staff operate efficiently and effectively and that department goals / objectives are met on a monthly, quarterly, and annual basis.
• Actively conduct department meetings, managers meetings, and staff communication meetings.
• Prepare any monthly, quarterly and/or annual reports and/or updates required by the position.
• Other duties as assigned.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding. Must be able to perform repetitive hand and wrist motions. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 50 pounds. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Must have a good sense of balance and be able to bend and kneel. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required. Must be able to navigate stairs and work at high elevations.

WORKING ENVIRONMENT:

A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. Must handle hazardous materials and work in the Outdoor environment. May be required to work in extreme weather elements for long periods of time.

DISCLAIMER OF EMPLOYMENT:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

All Little River Casino Resort Team Members are responsible for ensuring they are following Little River Casino Resort Policies and Tribal Gaming Regulations.

ACKNOWLEDGMENT:

I have reviewed the content and description of the above-listed position and have been provided with a copy of the description. I certify that I can perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.