What are the responsibilities and job description for the Clinical Call Center Representative (CCMA) position at Little River Medical Center, Inc.?
Clinical Call Center Representative
*Must be a Certified Clinical Medical Assistant (CCMA)*
POSITION SUMMARY:
The Clinical Call Center Representative provides patient services for patients who initiate a call related to their health care needs. This includes receiving calls, reviewing charts, prioritizing call backs, and routing calls and or telephone encounters to appropriate clinical staff for response.
WHY LRMC:
Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family. Our mission is to Change Lives and Serve Our Communities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Clinical Call Center Representative provides patient services for patients who initiate a call related to their health care needs. This includes receiving calls, reviewing charts, prioritizing call backs, and routing calls and or telephone encounters to appropriate clinical staff for response.
WHY LRMC:
Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family. Our mission is to Change Lives and Serve Our Communities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist patients calling in a pleasant and professional manner.
- Telephone duties will include assisting patients with scheduling appointments, medication refills, referrals and communicating necessary information to clinical staff and providers.
- Strives to retrieve messages and return calls to patients in a timely manner.
- Review charts of patients requiring assistance or requesting a call back.
- Documents call criteria in EMR within a timely manner.
- Maintains a neat/well organized work area.
- Attends all training courses as required.
- Always maintain patient confidentiality.
- Maintains Center confidentiality and Code of Compliance per policy.
- Follows established policy and procedures.
- Performs other duties, as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must remain courteous and considerate to patients and associates, possess tact and diplomacy, maintain professional appearance, possess good organization skills, be detailed oriented, be resourceful, be able to handle multiple tasks, be a self-starter and be able to work in a team-oriented environment.
EDUCATION and/or EXPERIENCE:
- High School diploma or GED.
- Certified Clinical Medical Assistant minimum, required.
- Worked in medical office clinical setting minimum 2 years.
- Bilingual English/Spanish is a plus, but not required.
LRMC offers benefits such as:
- Medical, Vision & Dental insurance. Health Benefits start on the 1st of the month following the start date.
- Employer matched 403B Retirement Plan.
- Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave.
- Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and an Employee Assistant Plan.
