What are the responsibilities and job description for the Referral Coordinator position at Little River Medical Center, Inc.?
Referral Coordinator
POSITION SUMMARY
The Referral Coordinator is responsible for tracking, coordination, and communication of patient referrals. Duties include providing excellent customer service/patient services via phone, communication with external medical offices, and other duties as assigned.
WHY LRMC:
Little River Medical Center is a non-profit community health center within Horry County. At Little River Medical Center, we strive to offer exceptional health services and deliver quality, compassionate care to everyone. We provide a wide range of affordable health and support services for every family.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Assist patients calling or visiting the office in a pleasant and professional manner.
- Demonstrate the ability to establish and maintain effective, productive relationships with co-workers, supervisors, patients, and the public.
- Managing the referral process, including gathering, and verifying patient information, obtaining authorizations, and scheduling appointments.
- Responsible for tracking, coordination, and communication of patient referrals per policy.
- Assembles information concerning patient’s clinical background and other referral needs.
- Scheduling referral appointments and maintaining accurate records of referrals and follow-up activities.
- Monitor referral process to ensure compliance with applicable regulations.
- Assists with call backs to patients and other medical facilities to obtain records in a timely manner.
- Maintains a neat/well organized work area.
- Ability to display flexibility as patient flow changes.
- Attending all in-service training as required.
- Maintains the patient and Center’s confidentiality and Code of Compliance per policy.
- Performs other duties as assigned.
Perform duties and support practice transformation as a Patient Centered Medical Home (PCMH) to include, but not limited to:
The Referral Coordinator is responsible for supporting and adhering to the Patient Centered Medical Home (PCMH) model of care by complying with the PCMH Standards and Guidelines that include Team-Based Care and Practice Organization (TC); Knowing and Managing Your Patients (KM); Patient Centered Access and Continuity (AC), Care Management and Support (CM); Care Coordination and Care Transitions (CC); and Performance Measurement and Quality Improvement (QI). The Referral Coordinator is responsible for adhering to clinical policies, protocols, standing orders, and best practice clinical care guidelines that support the PCMH model of care.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
- Some college or college degree preferred.
- Knowledge of medical terminology and insurance requirements required.
- Medical Office: 1 year required.
LANGUAGE SKILLS
- Typing, secretarial, bookkeeping, good verbal, and communication skills
- Knowledge of medical terminology
- Ability to understand both oral and written instructions.
- Bilingual English/Spanish preferred but not required.
LRMC offers benefits such as:
- Medical, Vision & Dental insurance.
- Employer matched 403B Retirement Plan.
- Paid Vacation time, Sick time, & Holiday's. As well as paid qualifying Administrative Leave.
- Employer Paid Health Benefits: Life / AD&D Policies, Short/Long Term Disability, and a Employee Assistant Plan.
Pay based on experience.
