What are the responsibilities and job description for the 911 Communications Operator position at Little Rock Zoo?
Salary
$19.48 Hourly
Location
Little Rock, AR
Job Type
Full Time- Regular Position
Job Number
EC-2025-01
Department
Emergency Communications Ctr
Division
Operations
Opening Date
01/20/2025
Closing Date
2/5/2025 12:00 PM Central
FLSA
Non-Exempt
Bargaining Unit
N/A
Supervisory Responsibility?
No
On-Line Applications Only?
Yes
Department
Emergency Communications
Grade
826
Job Objective & Safety/Security Sensitive Designation
Job Objective: To receive telephone calls for emergency and non-emergency services and enter information into the Computer Aided Dispatch (CAD) System, using the Priority Dispatch protocol software system.
This Position Is Eligible For
Essential Functions
Learn more about your vital role as a Little Rock 911 Communications Operator.
For a complete list of essential job functions, please visit the full job description, click HERE
Minimum Qualifications, Additional Requirements And Supervisory Responsibilities
These knowledge, skills, and abilities are usually, although not always, acquired through the completion of high school and one (1) year of clerical and customer service experience. Equivalent combinations of education and experience will be considered.
ADDITIONAL REQUIREMENTS: Must be available for shift assignments which include evenings, weekends, and holidays.
DISCLAIMER: This document does not create an employment contract, implied or otherwise.
Application Requirements
Emergency Communications Operator Selection Process
Step One: Application: Applicants will submit on-line applications, with supplemental questions during the posting period.
Step Two: Non-proctored CritiCall Exam: (ongoing throughout application period) -Human Resources will send a testing link via email to all candidates and a deadline for testing completion.
Step Three: Virtual Interviews: (ongoing throughout application period) - Upon successful completion of CritiCall, candidates will be sent a link to participate in the first round of interviews to be conducted virtually via Spark Hire.
Step Four: Departmental Interview: Based on CritiCall and Sparkhire results, selected candidates will be invited to participate in the panel interviews to be conducted by departmental representatives tentatively scheduled the week of 2/10 - 2/14/25
Step Five: Pre-Employment Screenings/Hiring: Human Resources will extend conditional offers of employment to candidates selected by the departmental panel to move further in the selection process. A final hiring decision will be dependent on successful completion of backgrounds, medical and drug/alcohol screening. Tentative target Academy start date is April 7th, 2025.
All communication regarding application status will be sent to candidates via text message/ email address listed on account. You may check your NeoGov inbox to review all notices sent to the email address associated with your application. Applicants may check application status for any position by logging into their account at or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.
Special Accommodations
If you have a disability and require reasonable accommodation in the application and / or testing process, you must notify the City of L.R. Employment Services BEFORE the date of your Computerized Skills Assessment testing. This request may be made in person or by telephone (501) 371-4575. FAX (501) 371-4496, TDD (501) 371-4405, or email @ hrlaborrelations@littlerock.gov.
City of Little Rock Benefits
Non-Uniformed NON-Union Eligible Full-Time Employees
Health Insurance (medical, dental, vision) - The City pays the eintire cost of employee only health insurance for the base plan. Higher levels of health coverage and dependent coverage is available at the employee's option; the City pays part of the cost of this additional coverage.
Life Insurance - The City pays the total cost of employee life insurance. Amount of coverage is one to three times salary, based on job classification.
Accidental Death and Dismemberment (AD&D) – The City pays the total cost for employee AD&D. Amount of coverage is one times salary.
Long-Term Disability – The City pays the total cost of long-term disability insurance. Amount of coverage is 60% of salary.
Retirement – Our 401a pension plan requires contributions by both the City and the employee.
Paid Time Off
Paid Time Off (PTO) Leave may be used for vacation, personal illness, funeral Leave/attendance, illness of a family member or other personal business.
Generous leave accruals with carry over capability.
Short-Term Disability Leave
Short-Term Disability (STD) can be used for extended personal illness requiring the employee to be absent more than three (3) days (with acceptable medical documentation).
All full-time non-uniformed non-union eligible employees earn STD at the rate of six (6) days per year.
After five (5) years of service, an employee will receive 2% of the STD account (maximum 1,000 hours) per years of service, upon termination of employment.
Longevity
Longevity pay will be paid at the rate of $4 per month for each year of service up to and including the fifth (5th) year and $6 per month for each year of service beginning at six (6) years and for each year thereafter.
Click here for other leaves and observed holidays. (Download PDF reader)
01
This position requires an extensive background process to include a personal history; medical evaluations, and a drug/alcohol screen. Are you willing to participate in the background process required for employment in this position?
Are you at least 18 years of age? (NOTE: You must be at least 18 years of age at the time of application)
Are you willing to accept a starting hourly rate of $19.48?
Are you available to work different shifts including evenings, nights and weekends?
Do you have at least one (1) year of clerical and/or customer service experience?
How did you find out about this particular position?
Agency City of Little Rock
Department Emergency Communications Ctr Address 720 W. Markham
Little Rock, Arkansas, 72205
$19.48 Hourly
Location
Little Rock, AR
Job Type
Full Time- Regular Position
Job Number
EC-2025-01
Department
Emergency Communications Ctr
Division
Operations
Opening Date
01/20/2025
Closing Date
2/5/2025 12:00 PM Central
FLSA
Non-Exempt
Bargaining Unit
N/A
Supervisory Responsibility?
No
On-Line Applications Only?
Yes
Department
Emergency Communications
Grade
826
- Description
- Benefits
- Questions
Job Objective & Safety/Security Sensitive Designation
Job Objective: To receive telephone calls for emergency and non-emergency services and enter information into the Computer Aided Dispatch (CAD) System, using the Priority Dispatch protocol software system.
This Position Is Eligible For
- $2500.00 Hiring Incentive payable successful completion of the classroom and training program (typically 16 weeks long)
- $5,000 Residency Incentive Program (Download PDF reader)
Essential Functions
Learn more about your vital role as a Little Rock 911 Communications Operator.
For a complete list of essential job functions, please visit the full job description, click HERE
Minimum Qualifications, Additional Requirements And Supervisory Responsibilities
These knowledge, skills, and abilities are usually, although not always, acquired through the completion of high school and one (1) year of clerical and customer service experience. Equivalent combinations of education and experience will be considered.
ADDITIONAL REQUIREMENTS: Must be available for shift assignments which include evenings, weekends, and holidays.
DISCLAIMER: This document does not create an employment contract, implied or otherwise.
Application Requirements
Emergency Communications Operator Selection Process
Step One: Application: Applicants will submit on-line applications, with supplemental questions during the posting period.
Step Two: Non-proctored CritiCall Exam: (ongoing throughout application period) -Human Resources will send a testing link via email to all candidates and a deadline for testing completion.
Step Three: Virtual Interviews: (ongoing throughout application period) - Upon successful completion of CritiCall, candidates will be sent a link to participate in the first round of interviews to be conducted virtually via Spark Hire.
Step Four: Departmental Interview: Based on CritiCall and Sparkhire results, selected candidates will be invited to participate in the panel interviews to be conducted by departmental representatives tentatively scheduled the week of 2/10 - 2/14/25
Step Five: Pre-Employment Screenings/Hiring: Human Resources will extend conditional offers of employment to candidates selected by the departmental panel to move further in the selection process. A final hiring decision will be dependent on successful completion of backgrounds, medical and drug/alcohol screening. Tentative target Academy start date is April 7th, 2025.
All communication regarding application status will be sent to candidates via text message/ email address listed on account. You may check your NeoGov inbox to review all notices sent to the email address associated with your application. Applicants may check application status for any position by logging into their account at or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.
Special Accommodations
If you have a disability and require reasonable accommodation in the application and / or testing process, you must notify the City of L.R. Employment Services BEFORE the date of your Computerized Skills Assessment testing. This request may be made in person or by telephone (501) 371-4575. FAX (501) 371-4496, TDD (501) 371-4405, or email @ hrlaborrelations@littlerock.gov.
City of Little Rock Benefits
Non-Uniformed NON-Union Eligible Full-Time Employees
Health Insurance (medical, dental, vision) - The City pays the eintire cost of employee only health insurance for the base plan. Higher levels of health coverage and dependent coverage is available at the employee's option; the City pays part of the cost of this additional coverage.
Life Insurance - The City pays the total cost of employee life insurance. Amount of coverage is one to three times salary, based on job classification.
Accidental Death and Dismemberment (AD&D) – The City pays the total cost for employee AD&D. Amount of coverage is one times salary.
Long-Term Disability – The City pays the total cost of long-term disability insurance. Amount of coverage is 60% of salary.
Retirement – Our 401a pension plan requires contributions by both the City and the employee.
Paid Time Off
Paid Time Off (PTO) Leave may be used for vacation, personal illness, funeral Leave/attendance, illness of a family member or other personal business.
Generous leave accruals with carry over capability.
Short-Term Disability Leave
Short-Term Disability (STD) can be used for extended personal illness requiring the employee to be absent more than three (3) days (with acceptable medical documentation).
All full-time non-uniformed non-union eligible employees earn STD at the rate of six (6) days per year.
After five (5) years of service, an employee will receive 2% of the STD account (maximum 1,000 hours) per years of service, upon termination of employment.
Longevity
Longevity pay will be paid at the rate of $4 per month for each year of service up to and including the fifth (5th) year and $6 per month for each year of service beginning at six (6) years and for each year thereafter.
Click here for other leaves and observed holidays. (Download PDF reader)
01
This position requires an extensive background process to include a personal history; medical evaluations, and a drug/alcohol screen. Are you willing to participate in the background process required for employment in this position?
- Yes
- No
Are you at least 18 years of age? (NOTE: You must be at least 18 years of age at the time of application)
- Yes
- No
Are you willing to accept a starting hourly rate of $19.48?
- Yes
- No
Are you available to work different shifts including evenings, nights and weekends?
- Yes
- No
Do you have at least one (1) year of clerical and/or customer service experience?
- Yes
- No
How did you find out about this particular position?
- LRJobs.net
- Arkansas Business
- Newspaper (Arkansas Democrat Gazette or El Latino)
- City Employee
- Friend or relative who does not work for the City
- Internet Search Engine
- College/University Career Page
- Job Fair
- Other
- Career Counselor (Military)
- Career Counselor (Workforce, Goodwill, or other)
- Re-entry Program
Agency City of Little Rock
Department Emergency Communications Ctr Address 720 W. Markham
Little Rock, Arkansas, 72205
Salary : $4 - $6
