What are the responsibilities and job description for the Program Coordinator position at Little Scholars LLC?
The Program Coordinator is responsible for retaining and growing our presence with current customers while onboarding new customers to help Little Scholars become the flagship partner for schools.
S/he builds and retains customer relationships and communicates with both internal team members and external partners. The Program Coordinator manages program details, including but not limited to scheduling and contracts, program satisfaction, and vendor selection and relationships. S/he converts current customers to Total Program Management (TPM) and awarded requests for proposals to Big Accounts.
The success of this position specifically impacts the number of program hours, contributing directly to the targeted growth of Little Scholars.
Key Criteria/Requirements
Key Criteria and Requirements for the Program Coordinator position include the following:
- Bachelor's Degree preferred
- 1-2 years of Sales and Customer Management Experience
- Excellent verbal and written communication skills
- Proficient in Microsoft Suite
- Experience using Salesforce or other CRM software and registration software (or a strong desire to learn)
- Knowledge related to the field of education and student activities
- This position reports directly to the CEO.
Specific Key Responsibilities include but are not limited to:
- Coordinate essential details to ensure the successful delivery of multiple programs (i.e., afterschool classes and summer camps)
- Deliver concierge-level service to customers to ensure the highest standards are met and contribute meaningfully to customer retention
- Accurately enter and maintain detailed customer information on various platforms
- Consistently demonstrates the core values of Little Scholars
Projected start date May 2025
Location of position Richmond, VA or remote
Salary range $48,000-$60,000 annually
PTO includes 10 paid holidays and 20 days of vacation
Job Type: Full-time
Pay: $48,000.00 - $60,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $48,000 - $60,000
