Director of Operations

Job Overview
The Director of Operations provides leadership, direction, and ongoing operational management of all aspects of the Little Shell Health Clinic (LSHC). This position has responsibility for operational performance and is accountable to communicate and implement LSHC’s strategic initiatives to meet goals in ways that ensure our facility environments are safe, effective, and high performing. The Director of Operations interfaces with the Administrative Team to optimize the customer-owner experience by utilizing data, analyzing processes and systems that improve patient health outcomes, and increase the efficiency and capacity of the site. This position collaborates with clinical leaders to ensure services are provided utilizing holistic, team-based, patient-centered, integrated care practices that ensure patient needs are addressed.

Responsibilities

• Collaborate with LSHC department leaders to develop operational objectives that align with LSHC’s strategic plan, ensure effective implementation, and continuously monitor and evaluate effectiveness.
• Provide leadership, guidance, and direction to department leadership; coach, mentor and develop department leaders’ capacity to effectively manage all aspects of the clinical practice.
• Collaborate with department leaders and external contractors to optimize workflows, operational processes, and overall functioning of the clinical site.
• Provide guidance and oversee the implementation of new programming related to improved clinical care and enhanced health outcomes.
• In conjunction with department leaders, establish, administer, and maintain nonclinical and clinical policies and procedures that encompass all aspects of each department to ensure efficient and effective site operations.
• Prepare and submit timely and accurate reports to LSHC administration, public health officials, Little Shell government representatives, funders, and other entities and individuals as required.
• Work collaboratively with clinical leaders and the health information technology staff in monitoring the clinical performance of the electronic health record.
• Work collaboratively with department leaders and the Director of Finance to prepare annual department budgets and ensure resources are allocated to carry out activities of the department.
• Review, analyze, and evaluate monthly financial and statistical information and productivity reports with department leaders and ensure necessary adjustments are executed to stay within budget parameters and to meet performance goals.
• Ensure compliance with state and federal laws and regulatory requirements applicable to the clinical setting such as CLIA requirements, HIPAA, safety/risk management, emergency preparedness, standards of care, OSHA, infection control standards, and scope of clinical practice.
• Participate in performance optimization and risk management activities as required.
• Supervisory responsibilities include signing and submitting timecards, purchase requests, time off requests, minor disciplinary actions, performance evaluations, and other managerial duties.
• Provide exceptional customer service and model the mission of the LSHC when interacting with internal and external stakeholders, promoting a positive image for the health clinic.
• Other duties as assigned.

Training & Skills

Must possess at least five years’ experience in healthcare operations or clinical management, with progressively responsible leadership roles. Experience working with American Indian/Alaska Native, minority, or under-resourced communities is desired. Experience working with or for an Indian Health Care Provider would be preferred.

Knowledge

• Demonstrated knowledge in overseeing operational processes, quality improvement, patient care protocols, and regulatory compliance.
• Strong background in clinical workflows, patient care delivery models, trauma informed care, and healthcare systems integration.
• Knowledge of healthcare industry regulations (HIPPA, OSHA, etc.) and accreditation standards (AAAHC, JCAHO, etc.).

Skills

• Experience in leading cross-functional teams, managing budgets, and driving operational efficiencies in a clinical environment.
• Skill in overseeing operational processes, quality improvement, patient care protocols, and regulatory compliance.
• Exceptional verbal and written communication skills to interact effectively with all levels of staff, leadership, customer-owners, and external stakeholders. Strong ability to communicate complex information clearly and empathetically.
• Strong analytical and decision-making skills with the ability to assess complex situations, identify problems, and implement effective solutions that improve operational efficiency and patient care outcomes.

Abilities

• Proven ability to manage and optimize staff performance.
• Ability to inspire and lead diverse teams, fostering a collaborative environment where individuals are empowered to perform at their best.

Qualifications

Bachelor's degree in Business Administration, Healthcare Management, Public Health Administration, or a related field or equivalent work experience. A Master's degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field is preferred.

Physical Demands

Essential job duties may require regular lifting, pushing and pulling up to 10-20 pounds, and the ability to sit for long periods. The ability to hear normal conversational discussion and near and far visual clarity is required.

Conditions of Employment

• Candidates must be able to pass a drug test at the time of hire and throughout employment.
• Must pass a pre-employment criminal background check.
• Candidates must possess a valid driver’s license, no alcohol related conviction, and meet the insurability requirements of the Tribe.

Indian Preference

The position is subject to the Little Shell Tribe’s Indian Preference Policy.

About the Little Shell Health Clinic

The Little Shell Tribe of Chippewa Indians of Montana (Tribe) will assume operations of the Little Shell Health Clinic, located in Great Falls, MT, on Tuesday July 1, 2025. The Tribe is seeking to fill key positions to support operations at the Clinic before, during, and after this transition. We are looking for team members who are skilled, collaborative, and flexible.

The Clinic provides outpatient services to American Indian and Alaska Native citizens including, but not limited to, family medicine, pediatric care, behavioral health, laboratory services, pharmacy, radiology, optometry, and dental care. The Clinic currently operates Monday-Friday, 8:00 am to 5:00 pm.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $80,000