Store Manager

We're looking for a Store Manager to run our Short Hills Mall store! This role is a perfect blend of leadership, creativity, and operational excellence—you'll be the driving force behind store performance, team development, and guest engagement.

As Store Manager, you'll oversee all day-to-day operations, including team leadership, scheduling, and performance management, while also playing a key role in visual merchandising, inventory management, marketing, and events. You'll have the opportunity to blend strategy with creativity—curating beautiful store displays, managing stock levels, planning exciting events, and building guest relationships to ensure an unforgettable shopping experience.

What you'll do:

• Engage with guests, share our brand story, and help them find the perfect pieces.
• Open and close the store independently, ensuring smooth daily operations.
• Effectively handle in-store guest issues and answer questions related to merchandise and store policies.
• Process transactions accurately on the POS system while ensuring a seamless checkout experience.
• Oversee hiring, onboarding, scheduling, and performance management, ensuring a well-trained and motivated team.
• Train and develop a high-energy team that delivers amazing guest experiences.
• Implement clienteling techniques to build strong relationships and increase guest loyalty.
• Utilize CRM strategies (Endear) to track guest interactions and personalize outreach.
• Monitor sales KPIs (conversion, UPT, AOV, etc.), strategizing with the team to drive revenue and engagement.
• Ensure all visual merchandising displays are fresh, inviting, and aligned with brand guidelines.
• Oversee inventory intake, stock organization, and replenishment to optimize product availability.
• Conduct weekly and quarterly cycle counts, reporting inventory discrepancies and trends to the operations team.
• Stay ahead of new product launches, leading product knowledge sessions for the team.
• Manage in-store bead bar appointments, parties, and special events to create unforgettable moments for guests.
• Fulfill in-store custom orders.
• Plan and execute in-store activations, community events, and brand partnerships to increase foot traffic, engagement and enhance brand awareness
• Oversee daily store operations, including opening/closing procedures, cash handling, and security.=
• Ensure compliance with all company policies, procedures, and safety standards.
• Maintain a clean, organized, and well-functioning store environment for both guests and employees.
• Stay flexible, tackle challenges head-on, and find creative solutions to keep the store thriving.
  
  

What You Bring to the Team:

• 3 years in a management role (Store Manager, Assistant Store Manager, or similar).
• Experience with ERP platforms, Netsuite is a plus
• Experience in scheduling, hiring, inventory management, and performance coaching.
• Ability to create meaningful connections and provide exceptional service.
• A strong eye for visual merchandising, and experience in marketing, events, or social media.
• Ability to work weekends, holidays, and adjust to business needs.
• Alignment with our values – Passion for kindness, positivity, and community-driven retail.
  
  

This role is ideal for a proactive, creative, and business-savvy leader who thrives in a fast-paced, guest-centric environment. If you're ready to lead a team, drive sales, and bring your passion for visual merchandising, events, and brand storytelling to life, we'd love to meet you!