Beverage Assistant General Manager - Philadelphia

Overview

Function (Scope and Main Purpose of Job)

Daily oversight of the beverage operations and staff. Ensures compliance with policies and procedures. Ensures guest service standards are adhered to by staff.

Responsibilities

Specific Responsibilities and Duties

• Implementing and following of all policies of the department and company.
• Supervises and assists in daily training of managers and hourly employees and maintains open communication between all personnel working in department.
• Maintains appropriate beverage/food inventories and quality control with the service of alcohol.
• Ensures quality control and timeliness of beverage/food service.
• Assists in controlling labor/beverage/food cost for department.
• Knowledge of safety procedures to ensure employee and guest safety.
• Understands all PLCB regulations and ensures compliance of all applicable liquor laws for the department.
• Ensures compliance with all federal and state gaming regulations.
• Achieves budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of food & beverage outlets.
• Maintains company operating standards.
• Demonstrates professionalism that reflects our brand and company values.
• Responds to guest trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Create, recommend and implement promotions and ideas to capture more in-house guests and a larger share of local market.
• Ability to extend complimentaries in accordance with the property comp matrix.
• Other duties as assigned.

Qualifications

Job Requirements (skills, knowledge, and abilities)

• Must be Serv-Safe and RAMP certified or must complete certifications during Company Training. 
• Three full years of employment in related position.
• Requires thorough knowledge of restaurant/bar practices and procedures.
• Must be able to work in smoke filled environments.
• Must have full working knowledge of POS.
• Must be able to obtain and maintain a valid license as required by the State Gaming Agency for the position.
• Must have knowledge of approved Responsible Gaming Program.
• Required to work nights, weekends, and/or holidays.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Educational Requirements

High school diploma or equivalent required; some college preferred.

Physical Requirements

• 24/7 operation requiring extended hours and the ability and willingness meet the applicant’s schedules when needed.
• Casino is over 100,000 square feet and requires ability and energy to move about it with a true sense of urgency.
• Sitting 70%
• Walking 25%
• Standing 5%
• Keyboarding 50%
• Handling, carrying or lifting items weighing up to 50 pounds.
• Use of going up and down 31 stairs multiple times per day and elevators
•  

Working Conditions

• 24/7 high energy casino with over 100,000 sq. ft of gaming and entertainment space and approximately 500 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You may occasionally work in an environment where smoking is allowed.