What are the responsibilities and job description for the Cage Shift Supervisor - Philadelphia position at Live! Casino and Hotel Philadelphia?
Overview
Why We Need Your Talents
We are seeking a dynamlic and energetic leader joing our team. The Cage Shift Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and chip bank personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience.
Responsibilities
Where You'll Make an Impact
- Maintains working knowledge of Cage operations internal functions, controls and software
- Updates and takes the initiative to convey pertinent information to Team Members regarding policy or scheduling changes
- Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e. various bank, cage checks and currency orders)
- Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues and internal control violations.
- Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e. IT, Security, Surveillance etc.)
- Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break and shift schedules.
- Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs and special requests made by team members.
Qualifications
Skills You'll Need to Succeed
- Ability to analyze and interpret departmental needs and results.
- Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
- Ability to solve complex problems.
- Ability to distinguish between colors
- Ability to perform assigned duties under frequent time pressures in an interruptive environment.
- Broad variety of tasks and deadlines requires an irregular work schedule.
A Few Must Haves
- One (1) to two (2) years of experience in casino cage operations or banking preferred.
- High School diploma or GED equivalent required.
- College degree or some level of secondary education preferred.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
The Cage Supervisor must be flexible to work mostly days, weekends and holidays.
Perks We Offer You
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Generous retirement savings options are available.
- Free uniforms
- Free parking
- Discounted meals
- Service and Attendance bonuses
- Tuition reimbursement
- Discounts on hotels, theme parks, travel, and more!
Physical Requirements
- You will need to walk up and down stairs to the Casino floor.
Life at Live!
- 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
