HR Business Partner - Benefits - Philadelphia

Overview

Why We Need Your Talents

This Human Resources Business Partner (HRBP) position is designed to positively impact Live! Casino & Hotel by streamlining HR processes, creating efficiencies between HR and operational departments, and enhancing employee relations. The HRBP will be the property expert for all benefits and leave related administration. In addition, this arrangement will help identify, develop and groom Human Resource team members for career advancement.

*Pending PGCB approval*

Responsibilities

Where You'll Make an Impact

• The HRBP will be expected to be a one-stop shop for most HR matters in the host department. The responsibilities will include
• Meet with managers to discuss issues on coaching and counseling of team members.
• Meet with team members to discuss issues with managers. 
• Manage, oversee, and ensure appropriate and progressive discipline is applied fairly among all team members.
• Investigate employee relations issues to coach management in appropriate disciplinary actions.
• Review and investigate grievances in Labor Relations process to allow management to respond appropriately.
• Review and critique Performance Reviews for content, assist with ratings and help managers craft constructive feedback to team members.
• Review exit interviews and summarize to assist management in Retention & Recognition strategies.
• Articulate/implement organizational and departmental changes to ensure buy in by team members.
• Represent management with Unemployment Insurance Claims information for requests and at hearings.
• Interview finalists for management roles for appropriate backgrounds to ensure capabilities are there.
• Review files to respond to Employment verification requests.
• Investigate, respond to, and/or route payroll questions and disputes.
• Meet with management to write job descriptions and communicate staffing requirements to recruiters.
• Coordinate, enter and manage employee file information (electronic and hard copy).
• Handle information requests and communications (emails & phone calls).
• Attend appropriate pre-shift and departmental meetings to represent company on philosophy and practices.
• Facilitate mediation meetings between managers and team members.
• Understand the operations: become subject matter expert (scheduling, SOP’s, training, challenges, etc.) 
• Benefits:
  • Process employee benefits elections, enrollments, and changes in the ADP Benefits system, ensuring accuracy and compliance with company policies and legal requirements.
  • Act as a point of contact for team members regarding benefits inquiries, explaining benefits options, eligibility requirements, and assisting with benefits enrollment during open enrollment periods.
  • Ensure accurate leave balances for team members, ensuring that requests for leave are processed in a timely manner and properly reflected in their timesheets for payroll purposes.
  • Track and manage open leave statuses, and ensure compliance with company policies and applicable laws, including the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and other leave regulations.
• Strategic Partner:
  • Adjusting HR strategies to respond to changing need
  • Identifying new business strategies
  • Identifying talent issues before they affect the business
  • Developing the next generation of leaders
  • Prioritizing across HR needs
  • Identifying critical HR metrics
• Operations:
  • Assessing employee attitudes
  • Communicating organizational culture to team members
  • Communicating policies and procedures to team members
  • Ensuring HR programs are aligned with culture
  • Keeping the managers and team members updated on HR initiatives
  • Tracking trends in employee behavior
• Team Member Mediator:
  • Managing conflict between team members
  • Managing conflict between managers
  • Responding to organizational changes
  • Managing competing and complex personalities in the organization
  • Resolving political problems in the execution of department objectives
• Emergency Responder:
  • Quickly responding to complaints
  • Preparing for different situations
  • Quickly responding to line manager questions
  • Responding to team member needs
  • Responding to manager needs

Qualifications

Skills You'll Need to Succeed

• Must be proficient with all Microsoft software products
• Experience using Kronos Workforce preferred.
• The HRBP will need to show initiative and resilience in dealing with the items above. They will also need to show judgment in escalating matters up the HR chain of command, when appropriate.
• Ability to analyze and interpret operation results.
• Ability to solve complex problems.
• Ability to perform assigned duties under pressures.
• A variety of task and deadlines requires irregular work schedule.
• Ability to perform assigned duties in an interruptive environment.
• Accuracy in completing assigned duties in a timely manner.
• Ability to work in an office environment.
• Ability to work in a high energy casino environment exposed to bright lights and noise.
• Ability to work in a smoking environment.

A Few Must Haves

• Five (5) to Seven (7) years of experience in human resources including generalist experience inclusive of staffing/recruitment, benefits administration, employee relations and training and development, or related field.
• PHR or SPHR preferred. 
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Life at Live!

• 24/7 high energy casino
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You may occasionally work in an environment where smoking is allowed.