Hospitality Coordinator - Frank Productions

Job Summary:

Frank Productions is looking for a full-time Hospitality Coordinator to join our team in Madison, WI. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

Located in Madison, WI, Frank Productions was established in 1964 and is one of the largest concert promotion companies in the United States. Frank Productions, a joint venture partner with Live Nation, offers full-service concert promotion involved in every facet of live entertainment events, including talent buying, production, ticketing, marketing, sponsorships, and special events. We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO, and Charleston, SC.

WHAT THIS PERSON WILL DO

• Support the production team by providing hospitality and customer service to guests, artists, and crew members
• Anticipate and respond to guest and artist needs
• Provide guidance and direction in the handling of guest and artist concerns during shows
• Coordinate catering and dressing room hospitality for all assigned shows, including shopping, coordination with outside caterers, and special orders
• Maintain cash and receipts throughout the day and provide to Production Manager
• Ensure green room, dressing rooms, catering, and other artist areas are clean, tidy, and free of clutter prior to artist arrival and during the event
• Coordinate, schedule, and lead additional part-time hospitality as needed
• Assist Senior Market Director with artist gifts and experiences
• Assist production team at third-party events as needed
• Ensure the organization’s mission, values, commitments, goals and culture are upheld and practiced
• All other duties as assigned

WHAT THIS PERSON WILL BRING

• Applicable experience with Production, project management, customer relations, and similar skills
• Must be 21 years of age or older for alcohol purchases and must be 25 years of age or older for rental vehicles
• Must have a vehicle, valid driver’s license, and proof of insurance
• Ability to direct a team with leadership qualities that exemplify respect, integrity, teamwork and quality
• Willingness to work unconventional hours as job duties demand
• Ability to handle difficult situations in a professional manner
• Ability to quickly adapt and adjust projects to new expectations and direction
• Ability to work independently and solve problems using sound decision-making skills
• Ability to handle confidential and sensitive information in a professional manner
• Ability to lead and coordinate projects
• Willingness to travel, as job duties demand
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
• Professional and friendly demeanor
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Committed to learning, and fostering an environment of diversity, equity, and inclusion
• Ability to learn and work within systems such as MS Office, project management tools, and other company software

PHYSICAL DEMANDS/WORKING ENVIRONMENT

• Performs duties while standing and walking, including ascending and descending stairs
• Lift or move up to 25lbs using proper lifting techniques
• Crouches, kneels, twists, bends, and reaches frequently
• Occasionally works at heights above ground level
• Regularly exposed to large crowds and high volumes of noise
• Regularly exposed to lighting changes including low lit areas, strobe lights, and moving lights
• Occasionally works in outdoor conditions

This position is expected to work forty (40) hours per week or more. This position is an at-will position, meaning that either party may terminate the employment relationship at any time without notice or cause.

The benefits package includes paid time off (PTO), parental leave, Life Insurance, and Employee Assistance Program (EAP) and the eligibility to participate in the following programs: Health Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts (FSA, Dependent Care), and our 401(k) program.

Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.