Concierge

Job Title: Concierge
Facility: Bedrock Rehabilitation and Nursing Center at Suwannee
Location: Live Oak, FL
Shift: Full-Time
Pay Rate: Up to $18 per hour, based on experience

Key Responsibilities:

• Collaborate with the Admissions Department to prepare units for new admissions, ensuring necessary equipment (beds, oxygen, etc.) is available.
• Prepare rooms for new Residents by verifying previous belongings are removed, terminal cleaning is completed, and ensuring the room is ready with working lights, call bells, and a functioning TV.
• Assemble welcome baskets with essentials for new Residents.
• Greet and escort new Residents to their rooms, making them feel welcome.
• Provide comfort and support to Residents and families; listen to concerns and offer encouragement.
• Answer call bells, assist Residents when possible, or promptly notify staff to ensure needs are met.
• Address Resident complaints/concerns through the Grievance Process and ensure follow-ups.
• Build positive relationships with Residents, families, and staff members.
• Attend scheduled in-service training, supervisory meetings, and Resident Council meetings.
• Assist with tours and room changes, especially during off-hours or when admissions staff is unavailable.
• Complete Concierge follow-up forms within 48 business hours of admission and prior to planned discharges.
• Email daily progress reports to administrative staff to communicate any trending issues.
• Coordinate with laundry to retrieve belongings for Residents readmitted from the hospital.
• Prepare and distribute gift bags for Residents being discharged, including ordering necessary items.
• Monitor and schedule smoking sessions for Residents.
• Perform other duties as assigned by the Administrator.

Qualifications:

• Minimum of 2 years of experience in a nursing home or long-term care setting.
• Strong interpersonal and communication skills.
• Compassionate and proactive approach to Resident care.
• Ability to multitask and manage various responsibilities efficiently.

Benefits:

• Generous PTO
• Medical/Dental
• Company Perks
• Employee Recognition Programs
• Team-Like Atmosphere
• 1 Personal floating holiday

Keywords:
nursing home, long-term care, resident care, concierge, admissions, new residents, customer service, healthcare, senior living, bedrock rehabilitation, nursing facility, patient services, compassion, multi-tasking, resident support, welcome baskets, facility support, employee benefits, team atmosphere

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