What are the responsibilities and job description for the Salon Assistant/Receptionist position at Livi Nail and Spa?
Overview
We are seeking a friendly and organized Salon Receptionist to join our dynamic team. The ideal candidate will serve as the first point of contact for clients, ensuring a welcoming atmosphere and providing exceptional customer service. This role requires effective communication skills and the ability to manage various administrative tasks in a fast-paced salon environment.
Duties
- Greet clients warmly upon arrival and assist with check-in/ out procedures.
- Manage appointment scheduling through our POS system, ensuring efficient use of staff time and resources.
- Answer phone calls with professionalism, providing information about services and handling inquiries.
- Maintain an organized front desk area, ensuring all materials are stocked and accessible.
- Keep tracking inventory
- Process client payments accurately using basic math skills and the POS system.
- Promote salon products through effective upselling techniques and product demos to enhance retail sales.
- Assist in supervising junior staff members during busy periods to ensure smooth operations.
- Handle customer complaints or concerns with tact and professionalism.
- Help promote on social media
Skills
- Strong communication skills to interact effectively with clients and team members.
- Have experience on taking videos and pictures for social media
- Proficiency in using POS systems for appointment scheduling and payment processing.
- Excellent phone etiquette to provide a positive experience for callers.
- Experience in retail sales, particularly within a grocery store or salon environment, is a plus.
- Basic math skills for processing transactions accurately.
- Ability to demonstrate products effectively to encourage sales.
- Experience in supervising or managing staff is advantageous but not required.
Join us in creating an exceptional experience for our clients while contributing to a positive team environment!
Job Type: Part-time
Pay: From $14.00 per hour
Expected hours: 25 – 35 per week
Benefits:
- Employee discount
Work Location: In person
Salary : $14