Tasting Room Manager

The Tasting Room Manager of Living Roots Finger Lakes is a crucial role to oversee all operations, staff, and hospitality standards in the Tasting Room. The main areas of focus of the person occupying this position are service and hospitality, staff management, inventory and systems management, and site management.

Compensation:

Base compensation is $20.00 - $24.00 per hour before tips, taxes, and deductions based on experience. Rates are determined based on experience and wine certifications. Payments are made in accordance with the company’s pay schedule and subject to any legally permissible deductions. This is a tipped position and Living Roots pools all tips. Living Roots values employees well-being and as such pays for a health insurance plan in full.

Service and Hospitality:

• Provide guests with exceptional service and hospitality, always positively representing Living Roots and embodying company Services and Hospitality Standards. Ensure that all staff do the same through consistent training, coaching, effective communication, and general support.
• Set the Tasting Room up for success through the creation and execution of service maps/plans, effective delegation and communication among staff all while collaborating with Tasting Room Manager and other team members.
• Strive to continuously improve wine knowledge and share learnings with staff in a way that is educational and encourages them to further their wine knowledge.
• Ensure adherence of all staff to food safety and sanitation regulations, compliance regulations, liquor laws, inspections, audits and internal company policies.
• Get to know our wine club members, regulars, and VIP customers, engaging with them to ensure the highest level of hospitality.

Staff Management:

• Set the tone and standard for all team members by leading with intention.
• Create a positive work environment in which all team members feel supported, able to ask for help, raise any concerns, and have the resources to do their job to the best of their ability.
• Facilitate continued team training including working with the Tasting Room Manager on quarterly team meetings to recalibrate and re-train as needed.
• Record daily cash tips via Google Drive, reconcile cash drawers, anticipate and request change needs, and maintain accurate records of all financials.
• Work closely with the Tasting Room Manager to interview, hire, on-board and train according to Living Roots’ staffing needs. Ensure that all new hires receive a standardized training experience and fully understand responsibilities.
• Work closely with the Tasting Room Manager to gather constructive and positive feedback for annual team check-ins and facilitate check-ins as needed.

Ordering:

• Manage the cyclical ordering of all supplies that the Tasting Room needs for smooth business flow. This includes all food and non-wine beverage items as well as paper goods and cleaning products.
• Maintain relationships with suppliers and actively seek cost savings opportunities. Escalate valuable opportunities that would result in any change to customer-facing items for approval from leadership.
• Submit receipts via Xero, send invoices to Business Manager for payment, and maintain organized records of all purchases both for reporting and forecasting purposes as well as for any recall notices.
• Train staff and implement systems to ensure no products are wasted and all bi-products and packaging are disposed of in an environmentally friendly manner.

Site Management:

• Ensure that the Tasting Room and all working areas are maintained to the highest cleanliness standards. This should be accomplished not only through the delegation of daily cleaning tasks but also through third party vendors if needed and at a reasonable cost within budget.
• Contribute to Tasting Room facility maintenance needs including safety and improvements [sweeping walkways, shoveling snow, etc.] and escalate to Tasting Room Manager when outside help is necessary.
• Facilitate the general maintenance of all equipment necessary for service [ice machine, Zip water tap, printer, speakers] and troubleshoot when necessary.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Shift:

• Day shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $20 - $24