What are the responsibilities and job description for the Referral Specialist position at Living Water Clinic?
Company: Living Water Clinic
Location: Lindsay, California
Position Overview:
We are seeking a bilingual (English and Spanish) Healthcare Referral Specialist to join our team. In this role, you will manage and process patient referrals, ensuring seamless communication and coordination between our patients and other healthcare providers. This position requires a keen eye for detail, excellent organizational skills, and a strong commitment to patient care.
Summary of Responsibilities:
- Manage incoming and outgoing patient referrals, coordinating with internal and external healthcare providers.
- Have a well-rounded understanding of insurances, payers, and payer information.
- Maintain and update patient referral records in our EMR system, ensuring accuracy and compliance with healthcare regulations.
- Act as a liaison between patients, healthcare providers, and insurance companies to coordinate care and confirm coverage.
- Track referral processes and follow-up with healthcare providers and patients to ensure the completion of healthcare services.
- Communicate with patients about their referral status, answering any questions and providing needed support.
- Educate patients on the referral process, helping them understand their care plan.
- Collaborate with healthcare providers and staff to improve the referral process, contributing to patient satisfaction and care quality.
Education:
- High School Graduate or equivalent. Associates Degree preferred.
Prior Experience:
- Minimum of two (2) years of experience in a healthcare setting, preferably in a role handling referrals.
- Knowledge of medical terminology and healthcare insurance practices.
- Bilingual, proficiency in English and Spanish.
- Intermediate computer skills, including proficiency with EMR systems.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to handle sensitive and confidential information with discretion.
- Demonstrated problem-solving skills and sound judgment.
- Ability to work independently and collaboratively in a fast-paced environment.
- Competitive Salary
- Health, Dental, Vision Insurance
- 401(k) Matching
- Paid Time Off
- Mon - Fri 8-5
- 4 Paid Holidays
- Opportunity to be part of a growing medical start-up and eligibility for career advancement within the organization to leadership positions.
Living Water Clinic prides itself on providing loving, quality care to our patients. If you are a dedicated individual with a passion for helping others and possess the above skills, we encourage you to apply for this position.
Living Water Clinic is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
