Information Technology (IT) Manager

Performance Livingston Experience = Success

Performance will be measured using role-specific metrics created and agreed upon by the team. The Livingston Experience encompasses our beliefs and values reflected in our actions: maintaining a positive attitude, serving with purpose, responsiveness, and excellence, and pursuing continuous personal and professional development. The Livingston Experience is achieved when our values and beliefs can be seen through our actions toward our patients and team members. Everything Matters. 

Role Summary:

The Information Technology (IT) Manager plays a pivotal role in managing and implementing strategic and operational goals within the IT department, reporting directly to the VP of Operations. This position is responsible for maintaining standards for technology infrastructure, overseeing the IT team, and ensuring alignment with organizational objectives. In addition to managing IT operations, this role requires software development experience. The IT Manager will be responsible for writing and maintaining code for the company’s intranet site, which is built on Drupal, a free, open-source content management system (CMS) and web application framework. The IT manager focuses on implementing innovative solutions, optimizing systems and processes, and enhancing cybersecurity measures. Additionally, they foster a culture of collaboration, reinforce company values, and drive initiatives to leverage technology for business growth and efficiency.

Performance Experience = Success

Performance:

• Support company values through a positive attitude, excellent service, and continuous development. Champion organizational culture and collaboration within the IT department.
• Managing IT staff: Hiring, training, and managing a team of IT professionals, such as software developers, system administrators, support specialists, and IT analysts. Provide timely performance feedback and coaching to team members.
• Maintaining computer systems: Ensuring that computer systems are running smoothly and performing well by partnering with the Senior Systems Administrator.
• Implementing new technology: Overseeing the implementation of new technology and computing applications  
• Managing IT budget: Prioritizing funds based on the department's goals and managing the IT department budget  
• Improving network systems: Developing strategies to reduce downtime and maintenance costs, and improving network systems  
• Running security checks: Regularly checking network and data security. Oversee cybersecurity measures and ensure compliance with industry standards.
• Managing software development: Managing the software development process for new applications and changes to existing systems 
• Creating policies: Creating, enforcing, and overseeing IT policies, procedures, and plans for security, infrastructure, and desktops. Execute strategies to enhance technology infrastructure and capabilities.
• Managing data: Managing the storage, backup, integration, and accessibility of data, including disaster recovery and business continuity plans
• Translate the organizational vision into achievable steps and systems that accomplish the desired results.
• Analyze IT operations and report progress to executive leadership.
• Lead initiatives to implement innovative technology solutions.
• Collaborate with executive-level management in setting technology goals. Effectively communicate expectations and accountability within the IT department.
• Lead with integrity, respect, and trust in team members.

Livingston Experience:

Attitude: think and speak in positive words. We believe a positive attitude is a choice.

•  Be S.U.N.E.E:  Smile, Use names, Nice tone, Enunciate, Eye Contact
• Let It Go: being offended is a tiring business. Letting things go gives you energy.
• Livingston's Golden Rule: Pass positives down, Pass negatives up.

Service: serve with purpose, responsiveness, and excellence. We believe in going beyond the status quo.

• Commitment: Dedicate yourself and work hard
• Accuracy: Get it right the first time, and attend to the details.
• Accountability: Understand the significance of your actions. Do what you say you’re going to do and follow up.

Development: pursue personal and professional development. We believe good is the enemy of great.

• Hang a Lantern: Hang a lantern on our problems and solve them by seeking first to understand and then to be understood.
• Sharpen Your Saw: Fill downtime with work-related education.
• Teamwork: Work with others to find the best way, not your own way.

Education:

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field. Advanced degree or relevant certifications preferred.

Essential Skills and Accountability:

• 5 years of experience in information technology management or a related field.
• Strong problem-solving and critical-thinking skills.
• Expertise in technology infrastructure, systems administration, and network security.
• Proven ability to implement and manage IT projects.
• Experience with budgeting, financial analysis, and vendor management.
• Knowledge of industry best practices and emerging technologies.
• Excellent organizational, communication, and leadership skills.
• Ability to adapt to change and maintain focus amidst distractions.
• Respect for authority and adherence to established processes.
• Thorough understanding of market trends and external factors affecting IT operations.
• Skilled in analytics, process improvement, and project management methodologies.