What are the responsibilities and job description for the IT Desktop Support Tech position at LJA Engineering?
Title: Desktop Support Technician
Division: IT
LJA recognizes that our success depends on the quality of the people we hire. We are currently seeking highly talented individuals that take pride in their work, function exceptionally well in team environments, and contribute to the overall success of the company. As a 100% employee-owned company, we promote an entrepreneurial spirit that helps drive the bottom line and the long-term professional and financial success of our employees. With more than 70 office locations, LJA is growing and ready for talented people to help us build our future.
General Responsibilities:
- Maintain, repair, and troubleshoot computer systems, computer peripherals and software packages.
- Respond and complete detailed support requests, including steps and time to resolve, while meeting SLAs.
- Assist management in creating documentation pertaining to computer troubleshooting and usage.
- Install and update desktop software including but not limited to, AutoCAD/Civil 3D, Bentley products, Office 365, Adobe products, various engineering software applications and other basic software programs.
- Image and deploy new workstations for new employees including installation, cabling, verify deliverables, and orientation.
- Troubleshoot and provide user support including setup for video conferencing, and printer maintenance/support.
- Train end users on computer, email, audio/video, and telecommunication features and functionality.
Required Qualifications:
- Associate degree and/or equivalent work experience. High school diploma or GED
- Microsoft Networking, Active Directory, TCP/IP, DHCP, DNS, RDP, and VPN access required
- Proficient in Microsoft Operating Systems.
- In-depth understanding of LAN concepts
- Ability to prioritize and manage several milestones and projects efficiently.
- Certifications a plus (ITIL, A , MCP, etc.)
- Excellent customer service skills
- Strong critical thinking skills
- Ability to multitask
- Strong verbal and written communication skills
- Ability to work independently
Required Experience:
- 1 year of hands-on experience in Information Technology preferred.
- Experience working in a medium size business or larger.
- PC imaging and deployment knowledge/experience, Windows O/S.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
