Regional Facilities Manager

Title: Regional Facilities Manager

Division: Office Services

LJA recognizes that our success depends on the quality of the people we hire. We are currently seeking highly talented individuals that take pride in their work, function exceptionally well in team environments, and contribute to the overall success of the company. As a 100% employee-owned company, we promote an entrepreneurial spirit that helps drive the bottom line and the long-term professional and financial success of our employees. With more than 70 office locations, LJA is growing and ready for talented people to help us build our future.

Summary: As part of the Corporate Facilities and Office Services team, this role will lead a team to ensure all LJA facilities are safe and well-maintained for employee owners and clients, that maintenance and repair services are handled efficiently and cost-effectively, and that each facility is appropriately staffed and maintained in alignment with LJA standards.

General Responsibilities:

Below is a list of primary responsibilities but it is not meant to be all-inclusive or to prevent other duties from being assigned.

LEADERSHIP

• Recruit and build a facilities team that shares a collaborative and supportive teamwork environment where individuals continually improve processes, share knowledge, and exceed client expectation
• Provide leadership, direction, coaching, counseling, and support to the facilities staff across multiple locations
• Develop, mentor, and coach facilities team to facilitate career growth and professional development through trainings, regular one-on-ones, quarterly goal meetings, and annual performance reviews

FACILITIES MANAGEMENT

• Oversee repair and maintenance projects in categories including but not limited to remodels, buildouts, new facility preparations, vacant office closures, furniture installations, preventative maintenance, and repairs
• Establish and implement preventative maintenance program for each location
• Manage Service Desk ticketing system to ensure SLA’s and KPI’s are achieved and provide regular reporting and status updates
• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals

STAKEHOLDER MANAGEMENT

• Build strong relationships with stakeholders at each location and establish communication channels to ensure facility/office services needs are being met in a timely and efficient manner
• Serve as the first point of escalation for facilities-related issues and develop solutions and resolutions for issues that arise
• Establish relationships with property managers and engineers at each location and coordinate, as needed, to address issues or concerns

FINANCIAL MANAGEMENT

• Handle the budget development process for the facilities team including capital expenditure planning
• Receive and review vendor invoices for accuracy, approve if correct, and process appropriately to ensure timely payment
• Identify, evaluate, and manage facilities vendors which includes the development of RFP’s, the review of contracts, and the supervision of contractors for a variety of services including electrical, plumbing, general contractors, painters, HVAC, furniture vendors, vending machine vendors, etc.

SAFETY

• Respond to weather incidents, disasters, and accidents/incidents at assigned locations which may occur after-hours, on weekends, or on holidays
• Coordinate with the safety management team to ensure the safety of all job sites and all facility team members through the establishment and us of JSA’s, emergency action plans, disaster recovery procedures, office safety inspections, etc.

OTHER

• Collaborate with multiple departments on projects regularly which includes IT, marketing, accounting, reprographics, document management, legal, and HSE
• Perform other job-related duties as assigned or required

To be successful in this position, candidates should be:

• Proficient in anticipating client needs, thinking strategically, focusing on solutions, and acting proactively or reactively as dictated by the circumstances
• Experienced in building a team and managing staff across multiple locations
• Adept in using Microsoft Outlook, AutoCAD, Microsoft Excel, Microsoft Word, and service desk ticketing systems.
• Knowledgeable about OSHA and general safety
• Skilled in the use of tools to make repairs and perform regular maintenance tasks
• Practiced in strong written and verbal communication skills

Able to prioritize and organize tasks across various locations

Required Education:

• Minimum of 5 years previous facility manager/construction manager experience in commercial offices or similar property portfolios (including management of a team).
• High school diploma or equivalent required; Bachelor’s degree in Facilities management, Construction Management, Corporate Real Estate, or Project Management preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)