Regional Facilities Manager

Regional Facilities Manager Ref: VN153 Atlanta GA

About Us

At Macro, you get the best of both worlds: a well-established industry leader with global presence and a roster of blue-chip clients, and a people-centric business with a friendly and supportive culture. In other words, when you join Macro, you can seriously accelerate your career, all while having fun with colleagues invested in your success.

About the Role

The main purpose of this role is to support the service delivery by taking responsibility for the quality and standards of FM services within a portfolio of retail stores/countries in the North Americas region for a major international retail Client.

Main Job Responsibilities

Health and Safety

• Ensure a Safety-First approach to all operations.
• QHSE responsibility to ensure Macro systems and processes are followed, and where necessary escalate H&S risks to the client.
• Ensure compliance with legislation, Macro processes and life safety procedures.

Vendor Management

• Vendor management of technical and cleaning services.
• Ensure value for money is achieved through robust management of suppliers.
• Manage and monitor vendor performance against established KPI’s, SLA’s and task resolution priorities.
• Maintain the quality and standards of FM delivery via an agreed audit process.
• Attend quarterly business reviews with suppliers and escalate supplier issues to the supply chain manager & account lead.

Customer Service & Service Delivery

• Carry out 3 audits a year in the defined ‘Key Cities’.
• Support the delivery of FM services with site/vendor visits when required.
• Visit stores where critical issues are disrupting business continuity.
• Troubleshoot and resolve service delivery issues when they arise.
• Take ownership and action to support service co-ordinators’ escalations.
• Maintain helpdesk, asset registers, shared drive and O&Ms to reflect all stores and refurbishment activity.
• Keep asset registers updated and highlight asset risks and opportunities with suppliers.
• Train and coach coordinators.

Business Development and Relationship Management

• Lead and support new store openings from pre-construction hand over.
• Take responsibility for store refits and closures.
• Attend final hand over meetings for new and refurbished stores.
• Compile reports with supporting data for key decisions for client review.
• Identify best practises across stores and vendors and present these back to the client and work on the implementation process
• Proactively manage and develop the relationship with the client for all aspects within the role and ensure significant interactions are logged in the CRM system.
• Have a good understanding of the contractual requirements and ensure the change control process is followed if client engages Macro in any out-of-scope work.
• Ensure regional management processes and procedures are documented and kept up to date.

About You

The job holder will have the following experience, knowledge & skills:

• Degree level education in relevant field is required.
• FM management experience, including managing contracts and suppliers.
• Demonstrated experience in managing third-party suppliers and stakeholder relationships.
• Experience with outsourced FM providers is highly desirable.
• Experience in the retail sector.
• Proficiency in Microsoft Word & Excel.
• Experience with online purchase order management software packages.
• Familiarity with raising Purchase Orders, tracking expenditure and using helpdesk and finance packages.
• Fluency in written and spoken English.
• Excellent communication skills.
• Approachable and committed to working as part of a team.
• Understanding of cultural diversity and curiosity.
• A positive and proactive approach to problem-solving.
• Strong commercial awareness and acumen.
• Ability to prioritise work to meet deadlines.
• A customer-focused approach.
• Self-driven with discipline to manage their own workload.
• Flexibility within agreed role responsibilities.
• Strong awareness of health and safety practices.
• Not afraid of changes to tools and technology.

Salary 100,000 to 120,000 USD Annually

Diversity Statement

Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.