What are the responsibilities and job description for the Customer Service Assistant position at LM Management?
Are you looking for an exciting entry-level opportunity to start your career? Join our team and be a key part of our mission to provide exceptional customer service while helping our clients grow and succeed. As we expand and welcome new clients, we are looking for enthusiastic and team-oriented individuals to step into the role of Customer Service Assistant. In this hands-on, entry-level position, you’ll play an essential part in supporting our clients and ensuring they receive top-notch service. Whether it’s answering inquiries, assisting with product/service questions, or building positive relationships, this role offers you the chance to learn, grow, and develop valuable skills in customer service. If you’re passionate about helping others, building relationships, and being part of a supportive team, we want to hear from you!
Responsibilities:
- Interact with customers face-to-face in order to build lasting relationships and customer loyalty
- Build and maintain strong and lasting relationships with clients and customers with the goal of driving sales and customer enrollment.
- Identify and resolve client issues and concerns, ensuring client satisfaction.
- Utilize product knowledge to support sales efforts and facilitate new client acquisitions.
- Provide clients with personalized purchasing experiences and excellent customer service.
- Collaborate with the sales team to process orders and set installation dates.
- Document client information and ensure accurate purchase orders
- Work with fellow team members to achieve sales targets.
Ideal Candidate:
- High School Diploma or equivalent certification required.
- 1-3 years of experience in Marketing, Customer Service, Hospitality, Sales, or related fields preferred.
- People-oriented, with a strong desire to build and nurture relationships.
- Charismatic and personable, facilitating positive interactions with team members.
- Results-driven and self-motivated, continually improving interpersonal skills.
- Strong active listening skills and empathy towards client concerns.
- Solution-oriented with a proactive approach to overcoming challenges.
#Li-Onsite
Salary : $50,000 - $55,000
