Administrator, Systems

About Le Moyne College:

Le Moyne College, located in Syracuse, N.Y., is an independent college established by the Jesuits in 1946 to provide students with a values-based, comprehensive academic program designed to foster intellectual excellence and preparation for a life of leadership and service. Today, Le Moyne has evolved into a nationally acclaimed college of liberal arts and sciences that draws students from across the U.S. and abroad.

Our Mission:

Le Moyne College is a diverse learning community that strives for academic excellence in the Catholic and Jesuit tradition through its comprehensive programs rooted in the liberal arts and sciences. Its emphasis is on education of the whole person and on the search for meaning and value as integral parts of the intellectual life. Le Moyne College seeks to prepare its members for leadership and service in their personal and professional lives to promote a more just society.

Le Moyne College aims to advance the values of diversity and inclusiveness at the college. To do this, Le Moyne seeks scholars and professionals who bring innovation, creativity, and impact to the campus, and who bring greater depth, breadth, and diversity to our campus community.

POSITION SUMMARY                                                                     

Supports and informs the secure lifecycle management of Le Moyne’s information and technology infrastructure, including physical and virtual servers, enterprise storage, server operating systems, virtual desktop infrastructure, identity and access management services, and assigned applications and network services including cloud infrastructure and applications. Actively advances and promotes Le Moyne’s mission, Catholic and Jesuit identity, and commitment to both social justice and care for the whole person.

This position requires in person work. A hybrid work schedule may be available but must be approved per College Policy. 

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS

Job duties specific to this position:

• Actively supports the daily operation of Le Moyne’s technology infrastructure, including monitoring systems and services, responding to and resolving incidents, recognizing trends and identifying appropriate response.

• Provides Level 2 & 3 support of IT services and 24x7 response and resolution of incident, service, change, and problem requests; tracks, updates, and resolves assigned requests; escalates issues as appropriate; provides professional, timely, accurate, and consistent service.

• Installs, configures, maintains and supports server, desktop and application infrastructure, network services, data base servers, utilities, and other assigned software and systems.

• Promotes the confidentiality, integrity, and availability of information services and the application of associated policies and practices.

• Collaborates effectively and professionally with members of the IT Department, Le Moyne community and affiliated organizations.

• Actively participates in efforts to enhance IT service management, including process flow and overall satisfaction with IT services and service delivery using metrics, training and support.

• Demonstrates a commitment to continuous improvement though analysis of trends, reflection and evaluation of operational activities, technical functionality, and policies and procedures; recommends and effects positive change.

• Assists and advises IT managers in the planning, design and implementation of new systems and services.

• Maintains and develops documentation, run books, procedure guides and training materials associated with Le Moyne's technology services.

• Manages assigned projects including planning, estimation of time and cost, tracking of deliverables, tasks, and effort, team coordination and task assignment, risk and change management.

Job expectations for all Le Moyne College employees:

• Demonstrates and role-models all of Le Moyne’s mission-based competencies (collaboration, communication, diversity, integrity, leadership and service) in every interaction with all community members and external parties.

• Strengthen digital literacy skills through education and the application of digital technologies in order to effectively engage in information gathering, utilization and data management while promoting a security culture.

• Supports cura personalis by treating all individuals with dignity, professionalism and kindness.

• Promotes cura apostolica by aligning professional goals, objectives, and performance with college’s strategic goals.

• Demonstrates excellent work attendance, reliability and work ethic.

• Attends and actively participates in required meetings and training sessions.

• Complies and adheres to all of Le Moyne’s established policies, procedures and codes of conduct at all times, including all health and safety requirements and regulations, to promote desired behavior and build awareness.

• Must complete all required federal, state, institution and department trainings.

• Engages in a planned program of professional development. Continually maintains skills and knowledge relative to the position and technology industry including best practice, evolving operational requirements, and industry trends.

• Performs a variety of related duties as assigned.

QUALIFICATIONS  

• Bachelor's degree, preferably in information systems (MIS), computer science, engineering or related field.

• Two (2) or more years of relevant experience implementing and supporting information technology in a service centric environment.

• Experience in the acquisition, installation, integration, use, and management of computer equipment and technology facilities.

• Flexibility and adaptability and willingness to embrace change.

• Excellent oral and written communication and customer service skills; appropriately adjusts communication to people of different ages, ethnicities and technical abilities; effectively facilitate discussions and meetings.

• Strong and demonstrable analytical and problem solving skills; organized; detail oriented; comprehends, learns, and masters new technologies readily; exercise sound judgment in complex situations.

• Effectively and gracefully manage resources, tasks, multiple priorities and deadlines in a dynamic, service oriented environment as a contributor and project leader.

• Familiarity with IT service management, a service oriented culture, and with the identifying characteristics of an institution of higher education (prior higher education experience is desirable).

• Personal integrity, values, and a commitment to others that is consistent with Le Moyne’s mission and vision.

• Relevant Technical Experience

  • OS: Windows Server (2016 ) & Desktop (10 ), macOS, Linux

  • Virtualization: VMware ESX 7 ; Horizon View 8

  • Unified and Converged Infrastructure: Cisco UCS, HPE Synergy

  • Storage: SAN, iSCSI, DAS/JBOD

  • Network: IP, Virtual Switching

  • Directory Services: MS AD, Kerberos

  • Services: File, Print, DNS, DHCP, RADIUS

  • Internet & Application Servers: IIS, Apache

  • Automation: PowerShell, VB Script

  • Desktop Management: SCCM, VDI, Terminal Services, Group Policy

  • Security: Access Control, Server & Desktop FW & Anti-Malware, DLP, Patch Management (WSUS)

Additional Information:

Le Moyne Benefits

403(b) Retirement contribution- (9.5% Employer match)
Generous tuition coverage
Health insurance options- (Medical, Dental, Vision, Flexible Spending Accounts)
Health Savings Accounts- (Partially Employer funded) 
Basic Life & AD&D Insurance- (Employer paid)
Short and Long Term Disability Insurance (Employer paid)
Supplemental Life & AD&D Insurance
Voluntary benefits- (Legal, Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance etc.)
12 paid holidays
Generous time off package 

35 hour work week

Pay Range:  $65,000 - $70,000 annually

Equal Employment Opportunity

Le Moyne College prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, citizenship & immigration or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.  Le Moyne makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

Application Instructions:

To apply for this position please click the 'Apply Now' button and submit the required materials for consideration:

* Cover letter outlining your interest in the position
* Current resume
* Contact information for 3 professional references

Salary : $65,000 - $70,000