What are the responsibilities and job description for the Consumer Default Claim Specialist position at LMCU?
Title: Consumer Default Claim Specialist
Primary Location: Grand Rapids
Employee Status: full-time hourly
Estimated Hours/Week: 38
Remote: No
What You’ll Get:
LMCU is looking for a Consumer Default Claim Specialist who will be responsible for preserving the Credit Union's assets by acting as a liaison between LMCU and various third-party companies who provide services where filing of claims or submission of documents may be needed to recover funds for the Credit Union. The Consumer Default Claim Specialist will also include accounting and check processing, processing of mail payments, and releasing of liens.
What you’ll do:
We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.
It’s about always doing what’s best and right for our members - it guides everything we do.
From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.
You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.
Have additional questions about the role?
You may email us at: Careers@lmcu.org.
If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:
Call us at: (616) 242-9790
Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316
Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.
LMCU is an Equal Opportunity Employer
Primary Location: Grand Rapids
Employee Status: full-time hourly
Estimated Hours/Week: 38
Remote: No
What You’ll Get:
- Weekly Pay
- Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
- Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
- Retirement options like 401 (k) with company match and pension.
- Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
- Tuition reimbursement
- To see a full list of our benefit offerings – check out this helpful guide!
LMCU is looking for a Consumer Default Claim Specialist who will be responsible for preserving the Credit Union's assets by acting as a liaison between LMCU and various third-party companies who provide services where filing of claims or submission of documents may be needed to recover funds for the Credit Union. The Consumer Default Claim Specialist will also include accounting and check processing, processing of mail payments, and releasing of liens.
What you’ll do:
- Handle and accurately process all incoming insurance and claim payments via mail, ACH, and phone. Work directly with members on deficiency balances as well as releasing of liens when applicable.
- Review and file claims with various third-party companies. Responsible for ensuring accuracy and completion of all documents in addition to being filed in a timely manner. Partner with third-parties to ensure payment(s) are received in a timely manner to reduce potential risk of loss or charge off.
- Thoroughly work all insurance and claim queues and ensure members are informed on their accounts and claims. Denied claims will require providing members with alternatives to get current with accounts.
- Responsible for communicating with management any knowledge of trends in underwriting for all consumer loan areas in respect to back-end products offered by the Credit Union and/or authorized third-party companies.
- Two years of similar or related experience.
- Must have a thorough and working knowledge of Consumer Lending, CUNA, and State National Company.
- Must also be able to read and interpret various insurance and warranty documentation.
We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.
It’s about always doing what’s best and right for our members - it guides everything we do.
From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.
You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.
Have additional questions about the role?
You may email us at: Careers@lmcu.org.
If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:
Call us at: (616) 242-9790
Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316
Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.
LMCU is an Equal Opportunity Employer
