What are the responsibilities and job description for the Mortgage Processing Manager position at LMCU?
Job Title: Mortgage Processing Manager
Primary Location: Southeastern Michigan
Employee Status: Full-Time Salaried
Estimated Hours/Week: 38 hours/week
Remote: Hybrid
What You’ll Get: (note varied offerings based on role and hours)
LMCU is seeking a Mortgage Processing Manager to lead and oversee the daily operations of the mortgage processing team. This role is responsible for ensuring exceptional member service, efficiency, and quality, while also maintaining strict compliance with regulatory requirements.
What you’ll do:
We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
As a credit union, LMCU is a not-for-profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.
It’s about always doing what’s best and right for our members - it guides everything we do.
From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.
You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.
Have additional questions about the role?
You may email us at: Careers@lmcu.org.
If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:
Call us at: (616) 242-9790
Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316
Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.
LMCU is an Equal Opportunity Employer
Primary Location: Southeastern Michigan
Employee Status: Full-Time Salaried
Estimated Hours/Week: 38 hours/week
Remote: Hybrid
What You’ll Get: (note varied offerings based on role and hours)
- Weekly Pay
- Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision
- Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)
- Retirement options like 401 (k) with company match and pension.
- Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.
- Tuition reimbursement
LMCU is seeking a Mortgage Processing Manager to lead and oversee the daily operations of the mortgage processing team. This role is responsible for ensuring exceptional member service, efficiency, and quality, while also maintaining strict compliance with regulatory requirements.
What you’ll do:
- Manage and balance mortgage processing pipeline, ensuring quality, compliance, and timely delivery; collaborate with other departments to resolve complex issues
- Mentor, motivate, and support team members to achieve and exceed performance goals and KPIs; coordinate training and professional development
- Recruit, hire, onboard, and oversee daily activities of processors and team leads; conduct performance reviews and recommend promotions or development opportunities
- Address and resolve customer service issues professionally; foster a positive work environment through strong internal and external relationships
- Minimum of 5 years of experience in mortgage processing or a related area within the mortgage industry.
- At least 2 years of supervisory or management experience, preferably in a high-volume mortgage environment.
- Strong knowledge of mortgage loan products, underwriting guidelines, and regulatory compliance (e.g., TRID, RESPA, HMDA).
- Proven track record of team leadership, coaching, and performance management
- Experience with loan origination systems (LOS) and pipeline management tools preferred.
We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
As a credit union, LMCU is a not-for-profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.
It’s about always doing what’s best and right for our members - it guides everything we do.
From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.
Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.
You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.
Have additional questions about the role?
You may email us at: Careers@lmcu.org.
If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:
Call us at: (616) 242-9790
Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316
Please Note: These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.
LMCU is an Equal Opportunity Employer
