What are the responsibilities and job description for the Senior Customer Service Representative position at LMG Healthcare?
Job Description
Job Description
Job Summary
We are seeking a Senior Customer Service Representative to serve as the primary point of contact for patients and visitors accessing Client academic medical centers and the Client Health Sciences Campus. This role involves managing incoming and outgoing communications, scheduling appointments, verifying insurance, and maintaining accurate records. The ideal candidate will have exceptional interpersonal skills, multitasking abilities, and experience in a call center and healthcare environment.
Key Responsibilities
- Answer, screen, and direct incoming and outgoing telephone calls and electronic messages using a call management system.
- Respond to basic inquiries and refer more complex inquiries to appropriate medical personnel.
- Schedule and confirm initial and follow-up medical appointments.
- Register patients, verify insurance coverage, and advise patients of estimated financial responsibilities.
- Perform data entry and ensure the integrity of patient information.
- Distribute messages to medical personnel using text, voice, and email systems.
- Reconcile data and ensure accuracy as needed.
Required Qualifications
Preferred Qualifications
Location : Alhambra, CA, USA, 91803
Education : Bachelors Degree, High School
Company Description
We are in business to help healthcare providers do what they do best. Running a successful practice, hospital, care centre, or clinic is not just about practicing medicine. It is also crucial to manage the business side of the overall operations. Efficiency is a top priority for today's healthcare organization.
LMG Healthcare offers a full suite of services that support healthcare organizations of all shapes and sizes meet their operational and clinical objectives. We have worked with and have helped some of the most prominent organizations in the healthcare industry.
Company Description
We are in business to help healthcare providers do what they do best. Running a successful practice, hospital, care centre, or clinic is not just about practicing medicine. It is also crucial to manage the business side of the overall operations. Efficiency is a top priority for today's healthcare organization. LMG Healthcare offers a full suite of services that support healthcare organizations of all shapes and sizes meet their operational and clinical objectives. We have worked with and have helped some of the most prominent organizations in the healthcare industry.
