Experienced Afternoon Dispatcher

Job Title: Experienced Afternoon Dispatcher

Location: Taylor, MI---IN OFFICE

Shift: Monday - Friday, 2:00 PM - 10:00 PM

Pay: $20 - $22 per hour (Based on experience)

Job Description:

We are seeking experienced and reliable Afternoon Dispatchers to join our team. The ideal candidate will be responsible for efficiently booking shipments, managing customer and driver inquiries, and ensuring smooth operation by tracking shipments throughout the night shift. The dispatcher will play a crucial role in ensuring timely deliveries, handling any operational challenges, and maintaining high standards of customer service.

Key Responsibilities:

• Booking Shipments: Accurately and efficiently book shipments for delivery, ensuring proper documentation and routing information.
• Customer Service: Handle customer inquiries and concerns regarding shipments, providing timely and professional solutions.
• Driver Support: Act as a point of contact for drivers, offering guidance and support during their routes. Resolve any issues or delays promptly.
• Shipment Tracking: Monitor the status of shipments in progress, update customers and drivers on any changes or delays, and provide real-time information as needed.
• Problem Resolution: Address and resolve any operational issues or challenges that arise, including dispatching alternate routes or drivers if necessary.

Qualifications:

• Experience: Minimum 2 years of experience as a dispatcher, preferably in a logistics or transportation environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to handle customer and driver concerns calmly and professionally.
• Problem-Solving: Strong ability to think critically and resolve issues quickly, especially in high-pressure situations.
• Tech-Savvy: Proficient in using dispatching software and tracking systems; familiarity with GPS and transportation management tools is a plus.
• Attention to Detail: Highly organized with a keen eye for detail to ensure accuracy in booking shipments and tracking deliveries.
• Availability: Must be available to work the 2:00 PM - 10:00 PM shift, Monday through Friday.

Benefits:

• Competitive hourly wage ($20 - $22/hr) based on experience
• Health, dental, and vision insurance options
• Paid time off (PTO) and holiday pay
• Opportunity for growth and advancement within the company

If you are an experienced dispatcher who thrives in a fast-paced, high-energy environment, we encourage you to apply. Join our team and help keep our shipments running smoothly all night long!

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays

Experience:

• Dispatching: 2 years (Required)

Ability to Commute:

• Taylor, MI 48180 (Required)

Ability to Relocate:

• Taylor, MI 48180: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22