Customer Service/Inside Sales Representative (Hybrid)

Hybrid-Based Schedule  

$25.00 Hourly Base Pay Commission  

Paid Training and Licensing!  

This position is a great opportunity for a savvy customer service representative to gain experience in inside sales/finance through paid training and licensing.

About LoanCraft  

Home equity lines of credit were up substantially in 2023 and are still in high demand. Although people are putting off home purchasing plans because of higher mortgage interest rates, a record number of homeowners are tapping their home equity in this market to remodel their homes or finance other purchases. 

LoanCraft, in business since 2003, is an exclusive service provider for one of the largest mortgage loan providers in the Midwest. In this capacity, we help our mortgage clients originate, process, and underwrite home equity lines of credit fairly, accurately, and efficiently. 

If you enjoy a fast paced, technology driven environment, let’s talk. As we continue to grow, we are seeking energetic and positive individuals to work with HELOC products. We cover the cost of training and licensing, and no mortgage experience is necessary!  

We welcome you to visit our website at www.loancraft.net to learn more about the services we provide for our clients. 

What You Will Do as a Customer Service/Inside Sales Representative:  

• Establish Relationships with WARM leads that we provide you. There is NO cold calling in this role. Our leads are pre-qualified.  

• Follow a structured, phone-based consultative sales process to collect necessary information from the consumer. 

• Promote the product by generating and presenting proposals to the consumer that highlight the benefits and features of the Home Equity Line of Credit (HELOC) product, while providing education and ensuring comprehension of the key HELOC product features.  

• Assist with collecting and reviewing customer financial documentation to ensure accuracy, working in partnership with Loan Processors. 

• Serve as the client's primary contact point during the full origination process.  

• Exceed sales goals and objectives.  

Qualifications for the Customer Service/Inside Sales Representative role:  

• Financial Acumen- Ability to analyze and comprehend financial data. 

• Time Management - Solid time management skills with the ability to organize, prioritize and perform multiple detail-oriented tasks simultaneously in a fast-paced technology driven environment. 

• Communication Skills – Ability to interact comfortably over the phone with customers, building trust and establishing relationships with each client.  

• Tech Savvy - Working knowledge of Microsoft Office applications. 

• Commitment to Licensing - Must be able to study and pass the required test for Mortgage Loan Originator license. Because we invest in your success, we provide a comprehensive PAID training program! We incur the cost and all associated fees of the licensing process. 

• Coachability- Continuous training and coaching are provided by us to keep your skills sharp, you bring the willingness to learn the “LoanCraft Way”. 

• Education- Some college credit hours are required. Sales experience is NOT required! We have successfully coached and trained many people from a wide range of backgrounds.  

Perks & Benefits for the Customer Service/Inside Sales Representative role:  

• Comprehensive Medical, Dental, and Vision Insurance Options  

• Long Term Disability/Group Term Life 

• Voluntary Term Life/Voluntary Critical Illness 

• Paid Sick and Vacation Time 

• Paid Holidays 

• 401(k) with Company Matching  

• Tuition Reimbursement  

• Quota Luncheons and Company Events 

• Opportunities for Advancement 

• Performance Incentives  
    

Compensation for the Customer Service/Inside Sales Representative role:   

This position offers a base hourly rate of $25.00 per hour, plus monthly uncapped commission based on personal performance.  

#ZR