What are the responsibilities and job description for the Post-Close Quality Control Lead position at loanDepot?
Description
Position at loanDepot
Position Summary :
Responsible for ensuring lending activities are conducted in a compliant, efficient and high-quality
manner by supporting the Post Close Quality Control (PCQC) review program. The PCQC Lead will assist the Quality Control Manager in the governance of the PCQC program by assisting in the design of sampling methods, calibration and development of PCQC auditors, ensuring audits are completed timely and defects are remediated when possible.
Responsibilities :
- Ability to support a team and regularly provide feedback on areas needing improvement and recognition of exemplary performance.
- Coordinates with management to ensure team members are properly trained to fulfill their job duties and are cross trained on critical job functions within the group.
- Executes against established benchmarks and expectations for auditor performance to ensure audit timelines and review standards are met.
- Performs secondary reviews and prepares periodic internal progress and performance reports (scorecards) that measure auditor error rates, audit volume and adherence to timelines.
- Provides support for program processes and PCQC team members as a Subject Matter Expert.
- Assists with onboarding and training new employees that will be directly reporting to the Quality Control Manager.
- Serves as a point of contact for underwriting, processing, closing and sales to respond to PCQC audit escalations and resolve audit disputes.
- Works with the Quality Control Manager to ensure auditors are calibrated on loan reviews, guidelines, severity levels, defect taxonomy and process execution.
- Analyzes emerging risks based on negative trends (KRI's) from the monthly audits results (KPI's).
- Assists with administration of QC software for pipeline management, loan sampling, updating audit questionnaires and internal procedures and job aides align with current practices.
- Performs other duties and projects as assigned by Sr. Management.
Requirements :
Why work for #teamloanDepot :
About loanDepot :
loanDepot (NYSE : LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $33.17 - 58.17 / hr. Your base pay will depend on multiple individualized factors, including your job-related knowledge / skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Salary : $33 - $58
