Background
About the LoanWell Marketplace
The LoanWell Marketplace is a national platform connecting small business applicants with both CDFI (Community Development Financial Institution) and non-CDFI lenders (banks, private credit, etc.) to meet their financing needs. Through a combination of advanced technology and lending expertise, the marketplace ensures that small businesses are matched with the most suitable financing options.
Key features of the LoanWell Marketplace include :
- National Reach : Serving small business applicants via direct applications or referrals, with access to a diverse network of lenders.
- Decision Engine : A robust tech-driven solution that matches applicants to lenders based on credit policies and other criteria.
- On-Platform Lenders : Collaborating with partners such as CDFI lenders to streamline microloan referrals under $100K and fully package deals.
- Off-Platform Lenders : Offering solutions for applicants with unique needs, including larger loans over $200K or specialized lending products.
- Marketplace Diversity : Building a network of diverse lenders with a variety of products to cater to the specific needs of small businesses.
Position Overview
LoanWell is seeking an experienced and detail-oriented Small Business Lending Relationship Manager to manage the day-to-day operations of the LoanWell Marketplace. This critical role requires a strong foundation in financial analysis and underwriting, alongside the ability to build and maintain relationships with small business clients and lending partners. The ideal candidate will possess a combination of financial acumen, operational expertise, and client-facing skills. This role is perfect for someone who thrives in a dynamic, fast-paced environment and is passionate about supporting small businesses and community lenders.
Key Responsibilities
Marketplace Operations Management
Daily Oversight : Ensure seamless operations of the LoanWell Marketplace by overseeing application workflows, tracking statuses, and proactively resolving issues.Process Execution : Implement and manage marketplace processes, ensuring alignment with internal protocols and partner requirements.Coordination : Act as a liaison between internal teams, external partners, and stakeholders to maintain operational efficiency and achieve performance goals.Client and Partner Relations
Primary Point of Contact : Serve as the primary contact for small business applicants and lending partners, providing timely updates and support.Client Engagement : Build trust-based relationships with applicants by guiding them through the application process and addressing questions and concerns.Partner Collaboration : Work closely with CDFI and non-CDFI lending partners to communicate marketplace updates, lending criteria, and applicant progress.Financial Analysis and Underwriting
Application Review : Conduct detailed reviews of small business loan applications, assessing financial statements, credit reports, and other key documents.Credit Analysis : Analyze business financials, cash flow, and debt service coverage to assess borrower risk and alignment with lending criteria.Decision Recommendations : Leverage financial expertise to recommend approval, referral, or declination based on underwriting guidelines.Documentation Quality : Ensure all required financial documents and applicant information are collected, verified, and prepared for partner review.Pipeline Management and Reporting
Pipeline Oversight : Maintain a detailed and accurate pipeline of loan applications, tracking their progress through various stages of the marketplace.Performance Metrics : Monitor KPIs such as application conversion rates, average processing times, and funding volumes.Stakeholder Reporting : Prepare regular updates on marketplace performance, identifying trends, risks, and opportunities to improve outcomes.Process Improvement
Continuous Optimization : Identify inefficiencies in workflows and propose improvements to enhance operational performance and client experience.Documentation : Develop and maintain SOPs to ensure consistency and scalability of marketplace operations.Collaboration : Work with product and engineering teams to suggest system enhancements that streamline operations and improve reporting capabilities.Qualifications
Experience
1–4 years of experience in small business lending, underwriting, or financial services.Proven track record of analyzing financial statements, assessing borrower risk, and aligning applications with lender criteria.Previous experience in client-facing roles with demonstrated success in managing relationships and resolving issues.Familiarity with small business lending and community lender operations (e.g., CDFIs) is a strong plus.Skills
Financial Acumen : Expertise in credit analysis, business financials, and loan underwriting processes.Client-Centric : Strong interpersonal skills with the ability to build rapport with diverse stakeholders, including small business owners and lending partners.Analytical Thinking : Ability to assess financial documents, identify risks, and provide data-driven recommendations.Detail-Oriented : Exceptional attention to detail and organizational skills, with the ability to manage multiple applications simultaneously.Tech-Savvy : Proficiency in CRM systems (e.g., Hubspot), pipeline management tools, and financial software (e.g., Excel).Communication : Clear and concise verbal and written communication skills for engaging with clients, partners, and internal teams.Education
Bachelor’s degree in Finance, Business Administration, Economics, or a related field is preferred but not required.What We Offer
Mission-Driven Impact : Contribute to increasing access to capital for small businesses and underserved communities.Growth Opportunities : Work in a fast-paced environment with opportunities to grow your career as we expand the LoanWell Marketplace.Competitive Compensation : We offer a competitive salary and benefits package, including health insurance, Unlimited PTO, 401K Matching, and professional development opportunities.Collaborative Team Environment : Join a passionate, mission-driven team committed to innovation and social impact.About LoanWell
LoanWell is an automated loan and grant origination platform for community lenders, designed to deploy capital more efficiently. Founded in 2017 and headquartered in Durham, NC, LoanWell is a majority Black-owned FinTech with a mission to provide Affordable Capital for All. Over the past three years, LoanWell has powered over $500M in loan originations, supporting thousands of small businesses nationwide.
We are revolutionizing how small businesses connect with funding by creating the "connective tissue" for community lenders and entrepreneurs. Join us in building a more inclusive financial system and driving economic growth in underserved communities.
Ready to make a difference? Apply now to be part of the LoanWell team and help shape the future of small business financing!
Salary : $100,000 - $200,000
