What are the responsibilities and job description for the Customer Service Representative position at LOCAL MARKETING FIRM?
We have an immediate need for a Customer Service Representative who we can train to Management in our energetic office. Someone who has a background in Customer service, retail, marketing, sales, or hospitality along with demonstrated leadership would fit well. Our Customer Service Representative will be working to support our telecommunication clients increase sales and customer acquisitions as we expand into the Los Angeles area. We have an incredible and personalized mentor-ship as well as multiple avenues for advancement.
The ideal candidate for the Customer Service Representative position will be motivated, goal-oriented, and have excellent communication skills. Once trained, our training manager will be responsible for managing other Entry Level Customer Service Representative, attending weekly management meetings, and will take part in the recruiting process.
Responsibilities of the Customer Service Representative :
- Engaging with customers directly providing an excellent customer service experience to all new and existing acquisitions
- Qualify and enroll eligible candidates for products and services offered by our clients
- Process sales orders for customers in a professional manner keeping their personal information confidential
- Serve as an expert to help educate, build rapport and close sales
- Conduct research and build a new client base to achieve sales goals
- Attend quarterly networking conferences
- Manage, coach, and train new members of the team
