What are the responsibilities and job description for the Growth Account Manager – US position at Localizationacademy?
Who Are We
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Founded in 2017, Lokalise is a cloud-based translation management system that helps businesses streamline their localization processes. It provides a platform for managing translations of software, websites, mobile apps, and other digital content. Overall, Lokalise helps businesses improve their time-to-market, increase translation quality, and reduce costs associated with localization.
Location
While our company operates exclusively on a remote basis, you must reside and have the legal right to work in the United States, with a strong preference for individuals located in or near Boston.
About
We are looking for a proactive and customer-focused Growth Account Manager to join our growing US sales team. In this role, you will manage a high volume of small to medium-sized customer accounts, ensuring retention and driving growth through expansion, upsell, and upgrade opportunities. Success in this role requires exceptional activity management, prioritisation skills, and the ability to execute modern outbound strategies to engage clients effectively.
As a trusted advisor to our customers, you’ll develop strong relationships, help them maximise the value of Lokalise’s solutions, and ensure they achieve their business goals. This is an excellent opportunity for someone early in their sales career who thrives in a fast-paced environment and is eager to make an impact in a growing SaaS company.
You Will
- Manage a high volume of customer accounts : Efficiently prioritise and manage activities to ensure all clients receive the attention and support needed to succeed with Lokalise.
- Drive revenue growth : Use modern outbound techniques to identify and execute on cross-sell, upsell, and upgrade opportunities within your portfolio of accounts.
- Develop strong customer relationships : Engage with customers regularly through calls, emails, and video meetings to build trust and uncover opportunities to expand the relationship.
- Monitor account health : Track customer usage metrics and proactively address potential challenges to ensure retention and satisfaction.
- Optimise time management : Leverage tools and processes to balance daily activities, pipeline generation, and customer engagement efficiently.
- Collaborate cross-functionally : Partner with Sales Development, Customer Success, and Product teams to deliver tailored solutions that meet client needs.
- Achieve and exceed revenue targets : Consistently hit or exceed monthly, quarterly, and annual upsell, retention, and growth goals.
- Maintain accurate records : Update Salesforce with all account activities, ensuring clear visibility into account health, pipeline opportunities, and performance metrics.
You Must Have
It’s a Plus If You Have
Our Benefits
We are committed to a culture of inclusion and equal opportunities. Therefore, we welcome applications from people of all gender identities, sexual orientations, personal expressions, relationship, marital, or civil partnership statuses, racial identities, national or ethnic origins, religious beliefs, ages, and disability statuses.
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