What are the responsibilities and job description for the System Administrator position at Lochridge Priest Inc?
Position Summary
Lochridge-Priest is a family owned and operated company that has served the Central Texas area for over 60 years. Also, we are the largest provider of residential and commercial heating and air-conditioning services as well as plumbing and electrical services in Central Texas. We have our own sheet metal shop, Advanced Sheet Metal. With offices in Waco, Fort Worth, Temple, and Corsicana and over 400 dedicated employees, we're dedicated to serving your home, business, and industrial comfort needs. We work as a team to deliver the best-in-class service to our customers.
A system administrator's job is to maintain, configure, and protect an organization's computer systems and networks.
Essential Duties and Responsibilities
New user equipment and account setup, including deployment and license management
Train end users in the use of equipment and software
Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.
Provide both in-person support and support for remote workers
Support Microsoft products such as Windows, Office365, and other cloud-based applications and support various vendor applications as needed
Configure and support iPhone and iPad devices
Assist staff by providing audio / video conference support for presentations and meetings
Provide direct support of cyber security practices maintaining anti-malware, threat management, vulnerability management and anti-phishing technologies
Interact with vendors to facilitate repairs of hardware, i.e., printers and laptops
Manage inventory of hardware and software assets
Support development and implementation of new computer projects and new hardware installations as well as software rollouts
Perform system administration for various enterprise tools and platforms
Perform hardware and software system configuration, maintenance, and upgrades
Manage projects of moderate scope, such as : design and implementation, system migrations, and MDM deployments
Document IT processes, workflows, and produce system documentation as needed
Occasional travel to branch office locations may be required
Working along side with an I.T. Manager
Skills
Troubleshooting
Good analytical skills and attention to detail with ability to read and interpret instructions
Excellent customer service skills with desire to exceed customer expectations.
Ability to work independently in a timely manner, making sure job is done correctly the first time.
Additional Qualifications
Minimum 2 years of experience in an IT services support role
Office 365 administration preferred
Knowledge of TCP / IP - LAN, WAN, VPN
Knowledge of MS Active Directory infrastructure
Familiarity with IP Telephony and cell phone technology
iOS experience preferred
Excellent analytic and problem-solving skills
Capable of working independently with minimal supervision
Must be able to pass drug test(s) as required by company
Lift up to 50 pounds; be able to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices)
Observe all company procedures and safety rules
Neat, professional appearance
Note : Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
