What are the responsibilities and job description for the Service Desk Technician position at Locke and McCloud?
Job Opportunity: Service Desk Technician (Level 1)
Location: Remote (Must reside in Orlando, Florida, for occasional client site visits)
Salary: $40,000–$55,000 Benefits Certification Support
Are you passionate about technology and looking to join a growing Managed Service Provider (MSP) consultancy? We are working with an exciting and rapidly expanding MSP based in Orlando, Florida, to find a Service Desk Technician (Level 1) to join their dynamic team.
What’s on Offer?
- Competitive salary of $40,000–$55,000
- Remote work flexibility with occasional travel to client sites in the Orlando area
- Comprehensive benefits package
- Unparalleled learning and development opportunities, including support for earning industry certifications
About the Role
As a Level 1 Service Desk Technician, you’ll be the first line of support for clients, troubleshooting and resolving technical issues while delivering exceptional customer service. This is an excellent opportunity for tech enthusiasts eager to build a rewarding career in IT, especially within the fast-paced MSP environment.
Key Responsibilities:
- Provide remote and onsite technical support to clients.
- Troubleshoot hardware, software, and network issues.
- Document issues and resolutions accurately in the ticketing system.
- Assist in deploying and configuring IT systems and applications.
- Collaborate with a team to ensure seamless client support.
Ideal Candidate:
- Certifications: CompTIA A or CompTIA IT Fundamentals preferred.
- Experience: Previous help desk or IT support experience is a plus but not required.
- Skills: Strong communication, problem-solving, and a customer-first mindset.
- Location: Based in Orlando, Florida, with the ability to travel to client sites when needed.
Interviews are scheduled to take place next week so if you’re interested in hearing more about this and other roles, then please get in touch asap to discuss further at 480-818-6995 or send your Resume to k.adams@locke-mccloud.com
Locke & McCloud is the US's leading cyber security & information security staffing company – through having a sole focus on the cyber & information security space we have been able to foster solid relationships with some of the US’s most exciting cyber security consultancies & end-users. Our focus on the information security space allows us to be able to help you find the most exciting opportunities in the cyber security market. If you are looking for your next cybersecurity or information security role, please get in touch!
Salary : $40,000 - $55,000
