What are the responsibilities and job description for the Hotel Front Desk Clerk position at Lockport Hotel?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle various tasks efficiently. This position may involve working night shifts and performing night audits as needed.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Check guests in and out of the hotel efficiently while managing reservations and room assignments.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information, billing, and payment transactions using hotel management software.
- Perform night audits as required, ensuring all financial transactions are balanced at the end of each day.
- Answer phone calls promptly, providing information about the hotel’s services and amenities while utilizing effective phone etiquette.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction regarding room conditions.
- Promote hotel services and local attractions to enhance guest experiences.
Qualifications
- Previous experience in customer service or hospitality management is preferred.
- Strong interpersonal skills with an emphasis on customer service excellence.
- Familiarity with hotel operations and front desk procedures is a plus.
- Ability to perform night audits; experience in this area is beneficial but not mandatory.
- Proficiency in using phone systems and hotel management software is advantageous.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- A positive attitude, strong work ethic, and ability to work well under pressure in a fast-paced environment are essential traits for success in this role.
Join us in creating memorable experiences for our guests while working in a dynamic team environment!
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Expected hours: 16 – 35 per week
Schedule:
- 8 hour shift
- Evenings as needed
- Weekends as needed
Ability to Commute:
- Lockport, NY 14094 (Required)
Ability to Relocate:
- Lockport, NY 14094: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17