What are the responsibilities and job description for the Project Management Assistant- Employee Benefits Communications position at Lockton Companies Social Sourcing?
Lockton West is seeking a detail-oriented, organized and proactive Traffic Coordinator for the Employee Benefits Communications Practice. This position will work closely with the project manager and will be responsible for streamlining workflows, managing incoming requests, assigning tasks, and ensuring that projects move seamlessly through each stage of development. With a high volume of projects, especially during the fourth quarter busy season, this positions plays a critical role in keeping projects on track, and teams and clients aligned.
The ideal candidate is an effective communicator, thrives in a fast-paced deadline-driven environment and is passionate about efficiency, collaboration, and excellence.
Key Responsibilities
“Customer” Relations
• Serve as a liaison between the Communications team and other units/departments to positively promote the team’s capabilities and service offerings.
• Act as a key custodian of the end-user experience.
Project Management
• Leverage Workfront project management system to track project progress, generate reports, and provide status updates to stakeholders.
• Monitor projects from inception to completion via a project/workflow management system.
• Ensure that each aspect of a project—from request to printing/fulfillment—moves through the pipeline and is completed by the agreed-upon deadlines and requirements.
• Assign requests to creative teams, prioritizing projects based on shifting needs and deadlines.
• Work across teams and with clients to find solutions to everything from tight deadlines to budgetary concerns.
• Anticipate, address and keep leaders and team members informed of potential obstacles, ensuring projects stay on track and within budget.
• Maintain clear communication with team members, stakeholders, and clients to align expectations and facilitate successful outcomes.
• Maintain Workfront accuracy.
Additional Support
• Provide continuity in times of Associate absence.
• Support other tasks as assigned and/or necessary, including but not limited to, coordination of department trainings, generating monthly reports, managing invoicing and expense reports, and setting up video calls.
Qualifications
• Excellent communication and customer service skills, particularly in high volume/tight deadline situations.
• Strong organizational and time-management skills that prioritize heavy workloads to meet time-sensitive deadlines.
• Strong attention to detail.
• Ability to work well with people at all levels.
• Strong verbal and electronic communications skills as well as listening and reasoning skills.
• Exceptional ability to understand and execute oral and written instruction.
• Strong analytical and problem-solving skills, including research and investigation.
• Solid decision-making skills and ability to prioritize effectively.
• Comfortable with mandatory paid overtime during busy season (August-November).
• Commitment to continually find ways to expand the position and increase value to the department.
• Experience with project/workflow management software is preferred. Adobe Workfront experience desired but not required.
• Proficient with Microsoft Office Suite.
• Familiarity with the Adobe Creative Suite preferred, but not essential.
• 1-2 years of experience in project coordination, administrative support, or a related role.
• High school diploma required; associate’s or bachelor’s degree in business, communications, graphic design, or a related field preferred.
• Legally able to work in the United States.
This position may be eligible for annual discretionary bonus consideration.
Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits.
PLEASE NOTE- The salary range below is an estimate. The salary offered may vary depending on the candidate’s geographic location, job-related knowledge, experience, education, certifications, and skills.
