What are the responsibilities and job description for the Claims Consultant position at Lockton, Inc.?
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
- Opportunities for growth and advancement, including paid training and professional development
- 12-week paid parental leave
- A huge emphasis on community involvement
- Frequent athletic and wellness events
- Incredibly generous rewards; US Associates receive a Rolex for their 10 year anniversary!
- Extensive multi-discipline claims industry knowledge and contacts
- An eagerness and enthusiasm to learn and be a part of the Risk Services Practice
- Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing
- An ability to excel at multi-tasking, adapting to change and working on tight deadlines to meet our clients’ needs
- An ability to manage time, prioritize and ensure that deadlines are met without compromising quality
- Willingness and ability to expand knowledge and effectiveness in the commercial insurance industry by successful completion of extended classes and workshops related to insurance
CORE RESPONSIBILITIES:
- Responsible for providing claim advice to clients including evaluating coverage for loss scenarios, advocating for coverage including authoring responses to adverse coverage positions & advising clients and internal teams on coverage issues
- Evaluate claim processes and author solutions for improvement. This includes negotiating best in class claim handling procedures with insurers and third-party claim administrators.
- Participate in formal presentations to prospective and current clients. Examples are Claim Strategy Meetings, Claim Service Capabilities Presentations & Claim Kick-off Meetings.
- Development of Claims Reporting Procedures for external clients
- Developing and maintaining Service Plans for external clients
- Ensure that Lockton policies, procedures and standards are followed
- Deliver customer service as directed
- Attend staff meetings, department meetings, educational workshops, and industry and trade meetings
- Bachelor’s degree in a business-related program or equivalent education and/or experience required.
- Industry designations a plus: AIC, CIC, ARM, or CPCU
- Industry designations a plus: AIC, CIC, ARM, or CPCU
- 5 years claim experience with insurance broker, carrier or third-party claim administrator
- Strong knowledge of commercial property/casualty coverages and claims
- Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
- Demonstrated ability to report claims to the appropriate insurance carriers accurately and promptly on behalf of Lockton clients
- Ability to organize, analyze & present claims/loss data
- Utilization of carrier and TPA on-line systems to monitor claim progression and deliver reports
- Proven ability to organize & manage time in order to meet deadlines
- Demonstrated ability to understand and execute oral and written instruction
- Demonstrated professional and tactful negotiation and persuasion skills
- Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility
- Ability to communicate professionally with internal and external clients and develop strong client relationships
- Demonstrated analytical and problem-solving skills, including research and investigation
- Demonstrated understanding of when to proceed alone and when to involve other Associates
- Extensive insurance industry knowledge through experience and/or course work
- Demonstrated ability to instill confidence and comfort in external clients so that clients look to Lockton not just as an insurance broker, but as a business partner
Compensation and Benefits
Lockton Companies LLC is committed to offering competitive pay and benefits and complies with all relevant state/local pay transparency laws. The entry base salary offered for this opportunity may vary, and is contingent upon candidate education, skills, abilities, essential competencies, experience, professional designations, unique qualifications, and geographic location.
Performance Bonus: This role may be eligible for an annual performance bonus, based upon the financial performance of the organization and the individual contributions of the Associate.
Check out Lockton Benefits Offerings Here
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000 Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
Salary : $130,000 - $160,000
