Sales and Event Coordinator

Sales and Event:

• Coordination of all events and group business, as contracted by the sales team
• Answer sales phone calls and follow up to voicemails in timely manner
• Respond to all sales inquiries and follow-up on all customer needs accurately, timely and in a professional manner
• Actively solicit new business based on hotel’s needs (TBD by GM or Sales Leader)
• Proactively sell and conduct tours of meeting and banquet space while providing information on hotel
• Meet or exceed activity goals determined by GM or Sales Leader
• Work with sales personnel to achieve required sales team goals
• Generate correspondence, reports and necessary forms (i.e. contracts, prepare proposals, etc.) as directed
• Assistance in coordination of all group business as contracted by the sales manager
• Effectively communicate with all departments, including any outside vendors, to ensure that the meeting and related functions are executed to exceed the client’s expectations-assist set up, tear down of meeting rooms and/or additional amenities
• Ensure proper and organized setup and tear down of meeting rooms
• Maintain well-documented, accurate, organized and up-to-date file management
• Develop strong customer relationships through professional client communication
• Have current knowledge of hotel rates, strategies, discounts and promotions
• Communicate with hotel team for accurate execution of group’s needs (BEO’s and group resumes)
• Assist with completing required sales reports
• Assist hotel with implementing hotel specific selling strategies
• Confirm all group and meeting details prior to arrival
• Greet contact for each meeting and confirm expectations
• On-site contact during events – when needed
• Create signage (reader boards and door cards) specific to each event
• Create post-event evaluations of each event to ensure success in the future
• Build and maintain group blocks including inputting rooming lists when necessary
• Promptly follows-up on all customers needs and inquiries in an efficient and expedient manner
• Assists the sales manager with client events, etc.
• Book events and groups as deployed by Sales Leader

• Excellent verbal communication, phone, and presentation skills
• Time management and problem solving abilities
• Self-motivated, well organized, and detail-oriented
• Excellent computer software skills
• Customer/client focus with ability to build and maintain relationships

• Hotel experience required
• Event Management or Hospitality degree is strongly preferred