What are the responsibilities and job description for the IRD Server position at Lodge at Blue Sky LLC?
OVERVIEW
The IRD Server reports directly to the F&B Management Team and is responsible for ensuring each guest has an amazing in-room dining experience by skillfully and carefully checking, arranging, and presenting the guest with their meal and beverages.
DUTIES AND RESPONSIBILITIES
Practice intuitive, aware, understated in-room dining service.
Anticipate guests’ needs based on body language, eye contact, and level of engagement.
Ensure 100% accuracy of delivered items to rooms.
Maintain organization & cleanliness of the In-Room Dining in the Inn.
Communicate thoroughly and efficiently with the F&B Management and Culinary team about any operations, ordering, or logistical needs.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust.
Thank guests with genuine appreciation and provide a fond farewell.
Comply with quality assurance expectations and standards.
Follow appropriate procedures for serving alcohol.
Report any employee, guest, and/or vendor incidents and accidents to management at the time of the incident and/or accident.
Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
QUALIFICATION REQUIREMENTS
Required
At least 1 year of hotel experience.
Must be able to work well under pressure.
Must be able to accurately follow instructions, both verbally and written.
Must be highly detail-orientated.
Desirable
Prior luxury hospitality experience preferred.
SKILLS, ATTITUDES, AND BEHAVIORS
Personal Skills:
Must possess excellent communication skills.
Must be professional in appearance and demeanor.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
PHYSICAL DEMANDS
Must be able to sit or stand for at least 8 hours and be able to lift up, push, and pull at least 35 pounds
OUR PROPERTY
Situated on 3,500 acres of lush ranch land outside of Park City, Utah, The Lodge at Blue Sky invites guests to slow down and forge meaningful connections with the land, animals and people that call Blue Sky home.
The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their best selves, and giving our best in return. Our employee culture sets itself apart from other luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive wages and comprehensive benefits.
JOIN OUR FAMILY
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection.
If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
