What are the responsibilities and job description for the Cocktail Server position at Lodge Management Group?
Description
We are seeking a friendly, attentive Server to join our team. The ideal candidate will provide an exceptional experience to our guests, demonstrating a deep understanding of our menu and excellent customer service skills. If you thrive in a fast-paced environment, can work well under pressure, and are dedicated to creating memorable guest experiences, we’d love to have you on board.
To be considered for this role, you should be legally authorized to work in a bar where alcoholic beverages are served and consumed. You should also be available to work in shifts, including mornings, evenings, weekends and public holidays (Blackout Dates for no time off requests may include, but are not limited to: St. Patrick's Day weekend, Memorial Day Weekend, Labor Day Weekend, New Years Eve)
Requirements
- Provide excellent customer service to ensure guest satisfaction; check in with guests throughout their experience to ensure satisfaction, address any issues or requests, and provide attentive service.
- Maintain a neat, organized front-of-house environment; keep tables, dining areas, and service stations clean and organized, following health and safety regulations.
- Assist with opening/closing tasks and side work as outlined
- Protect establishment and guests by adhering to sanitation, safety, and alcohol beverage control policies (BASSET & Food Handler Certifications; any additional certifications as required)
- Welcome guests warmly, accurately take orders, and serve items promptly to guests.
- Maintain a strong understanding of the menu, including specials and dietary options, to make informed recommendations and answer guest questions.
- Check guests' identification to confirm they meet the legal drinking age requirements and refuse service to those who are underage or visibly intoxicated.
Take and serve drink orders and up-sell and cross-sell products; check beverages for quality and presentation before serving to guests - Check back on guests to ensure quality satisfaction with service
- Respond appropriately to customer complaints and bring any issues to a manager
- Handle guest payments accurately, including cash and credit card transactions, using the point-of-sale (POS) system.
- Conclude dining experience by acknowledging choice of venue; invite guests to return
- Work closely with other staff to ensure timely service, and assist other staff as needed.
Required Knowledge, Skills, & Abilities:
- Ability to interact with guests and provide excellent customer service
- Strong interpersonal and communication skills, with a positive and friendly attitude.
- Problem-solving and conflict management skills
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Knowledge and passion for Chicago nightlife a plus!
- Ability to lift/move up to 40lbs
- Ability to stand/walk for entire shift
- Flexible availability, including evenings, weekends, and holidays.
Other Requirements:
- Must be at least 21 years of age
- Must have flexible/late-night/weekend availability
- Must provide or be willing to obtain both BASSET & Food Handler certifications
Benefits
$11.02/hr plus tips; Paid Weekly, Venue Discounts
M/D/V/L
401K ILSC
Salary : $11
