What are the responsibilities and job description for the Valet Supervisor position at Lodgeworks?
Hotel Valet Supervisor | JOB DESCRIPTION
LodgeWorks is actively hiring for a Hotel Valet Parking position
Who we are
LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.
We’re thrilled to be considered industry innovators with a rich 35 year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950 employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.
Job overview
We are hiring a talented Valet Supervisor professional to lead our team. A Valet Supervisor greets guests upon their arrival and provides customer service by parking and retrieving their vehicle. Additionally, he will assist in overseeing fellow valet attendants to ensure a superior guest experience at all times.
Your day-to-day
• Responsible for recruiting, training and developing staff.
• Completing company reports
• Responsible for reporting and investigating claims
• Assist with scheduling and ensure all shifts are appropriately covered.
• Greet and welcome guest to the establishment and offer professional valet services.
• Accommodate guests by opening doors and assisting with luggage or other heavy items.
• Collect and accurately label keys belonging to guests to ensure their proper return.
• Ensure the valets are staged to maximize the guest experience.
• Park guests' vehicles in predetermined areas within the parking lot, following all traffic laws.
• Conduct key audit with the Valet team at the end of each shift.
• Conduct safety checks on parked vehicles.
• Maintains the cleanliness of the front of the hotel.
• Operate vehicles safely and responsibility.
• Maintain regular attendance in compliance with the hotels standards as required by scheduling, which varies according to hotel needs.
• Organize and file paperwork regarding guests' vehicles and daily transactions.
• Assist in any other task or duties as requested by management.
Who you are
• A team player with a heart for hospitality.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 50 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• Proven safe driver and clean driving records is essential.
• Ability to multitask and tend to several customers at once.
• Experience driving vehicles with both manual and automatic transmission.
• Accountability and personal integrity are essential as the nature of the position allows access to a client's personal and private information.
• A must: Eager to be part of a great work culture and team.
Benefits
• We are proud to offer competitive wages and the following benefits for full-time employees:
• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)
• Referral bonuses
• Flexible spending accounts
LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
