Vacation Rental Property Host

Short Term Rental Host Support Professional Job Description & Tasks

It takes a special person to be a host in the hospitality industry and, even more so, to be a host with Lodgic. Lodgic Management is set apart from other short term rental property management companies and our guests experience that difference directly from our property host teams. Teams are comprised of a full time Regional Host and a Host Support Professional.

Lodgic host teams are friendly, professional, and hospitable. They take pride not only in the home we offer to our guests, but in the experience we offer during their stay. Host teams are proactive, always looking for ways to improve the guest experience, improve the property, consistently provide an enjoyable and dependable stay, minimize owner costs, drive revenue, and in all ways manage the homes entrusted to Lodgic as if they were our own.

Host teams are the one stop shop for all things short term rental related, including messaging and communication, reservation management, marketing/occupancy management, and on-site property management. We believe our host teams know our properties the best and are the most equipped member of the Lodgic team to manage each aspect of the homes.

For this position, we are seeking a motivated hospitality professional who will provide part time support to the full time Regional Host for homes located in the Smoky Mountains including Sevierville, Gatlinburg, and Pigeon Forge.

Job Requirements:

Remote Tasks:

-Be prepared to remotely assist and/or be onsite to assist guests if needed during a stay, including troubleshooting utilities/amenities, providing answers to questions, etc. On call for emergency only assistance (we have a dedicated maintenance team to provide support as needed for maintenance items).

- Basic guest messaging including troubleshooting onsite items such as hot tub amenities, thermostats, etc.

-Coordinate with the Regional Host to check homes behind professional cleaners to ensure homes are cleaned promptly following check out and prepared for the next check in according to Lodgic’s standard.

- Assist with cleaner scheduling as needed to ensure all homes are cleaned promptly following guest check out.

- Inspect after check outs and provide necessary training professional cleaning teams to communicate items that would be charged and how to collect evidence (ex: smoking violations, bodily fluid clean up, damages, etc). Communicate to avoid noting normal wear and tear, but also accurately assessing damages the same day of check out, as items not discovered until a later date or properly documented can result in unnecessary expenses for the owner.

-Communicate all broken/damaged/dirty items/home violations that need to be charged back to guests in a timely manner as soon as possible following guest check out, providing photo evidence for all items noted for claim purposes the day of check out.

- Ensure all damages/cleanliness issues/rule violations are properly documented with clear video/photo evidence following check out. Evidence is to be submitted the day of check out to avoid any delays in receiving appropriate reimbursement from the booking platform. Hosts are responsible for notifying the office if there are damages that will need to be addressed by a maintenance team member and/or outside vendor.

- Communicate all maintenance needs, home needs, etc in a timely manner and ensure all issues that may affect a guests’ stay are addressed promptly.

- Purchase/stock inventory as needed for property in advance (ex: consumables, replacement for non-consumable items as needed due to damage/wear and tear, etc)

- Routine check in with Regional Host to communicate property needs, guest feedback, hosting suggestions, cleaning concerns, etc.

- Provide receipts for all purchases made on a weekly basis.

Onsite Tasks:

- Thoroughly inspect the property twice between reservations–inspect for damages/cleanliness/violations following guest check out and prepare the property for check in the day of check in. (Day of check out inspection may be outsourced to the cleaning team if the team demonstrates they are fully capable of inspecting the property. Day of check in inspection should be completed by the property host). Scheduling will be assigned by the Regional Host.

- Host teams are responsible for confirming prior to every guest check in that the home is clean and well staged, fully stocked with provided essentials, free of leaves and debris/salted in wintertime, and, all amenities and utilities are clean and working properly. A host checklist will be provided to ensure the home is ready for guests.

- Communicate immediately if there is a significant issue that could delay or cause issues for a guest check in (ex: fire, flood, freeze, utilities not working properly, amenity not working, unsafe road conditions, prior guest damages affecting the home, etc). Troubleshoot onsite issues as much as possible.

- Manage onsite inventory and order as needed to ensure guests have access to all listed items (includes all consumables such as shower essentials, laundry essentials, and kitchen essentials as well as all non-consumable items as needed such as replacement bathroom linens, pots/pans, batteries, bulbs, etc)

- Manage minor home maintenance items as a part of routine property management including replacing batteries, replacing light bulbs, securing loose handrails, providing regular hot tub maintenance (property specific), etc.

- On call availability to address onsite concerns as needed.

Qualifications:

- Reliable form of transportation required to complete onsite tasks.

- Ability to work on full time basis to provide support Monday-Sunday. A typical week may include 35-40 hours depending on needs/availability.

- Communication, organization skills, and go getter attitude.

- Ability to lift 50 lbs.

- Background in hospitality preferred, but not required.

- Background with cleaning is preferred, but not required.

- Ability to travel between Knoxville and Sevier County is a plus. Normal work day will take place in Sevier County in Sevierville, Gatlinburg, and Pigeon Forge.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift

Work Location: In person

Salary : $20 - $22