Divisional Vice President of Operations

Join Lodging Dynamics as the Divisional Vice President of Operations and play a crucial role in influencing the hospitality landscape. This position offers you the opportunity to lead innovative strategies that enhance guest experiences and drive operational excellence in our expanding portfolio of hotels. You'll collaborate with a passionate team dedicated to creating memorable stays in dynamic locales, while also leveraging your expertise to shape company culture and growth, providing you with a sense of fulfillment and accomplishment. By stepping into this role, you will not only challenge yourself professionally but also be a part of an exciting journey in the ever-evolving hotel industry.

Offering a full suite of benefits including Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. Take the leap and make a difference at Lodging Dynamics-your next big career move awaits!

JOB SUMMARY

The Divisional Vice President of Operations (DVP of Operations) is responsible for driving topline revenue, improving market share, and ensuring profitability across a portfolio of properties. This executive leader oversees General Managers, ensuring operational excellence, financial performance, and a guest-centric service culture. The DVP of Operations plays a key role in executing company strategy, fostering accountability, and transforming operational challenges into growth opportunities.

ESSENTIAL JOB FUNCTIONS

• Develops and executes enterprise-wide operational strategies that drive sustainable revenue growth, strengthen competitive positioning, and maximize long-term profitability across the portfolio.
• Collaborates with Sales, Marketing, and Revenue Management to design and implement advanced pricing strategies, market segmentation approaches, and dynamic revenue models to optimize occupancy and RevPAR.
• Leverages predictive analytics and industry insights to identify high-impact process innovations and operational efficiencies, ensuring scalability and resilience while maintaining a best-in-class guest experience.
• Provides executive-level strategic oversight on portfolio optimization, property repositioning, acquisitions, and expansion into high-growth markets, aligning with corporate growth objectives.
• Establishes a financial governance framework to drive profit maximization, oversee P&L performance, and implement proactive risk management strategies that safeguard and enhance asset value.
• Utilizes AI-driven analytics and real-time performance data to refine operational decision-making, enhance labor productivity, and optimize cost structures for sustainable margin improvement.
• Defines, measures, and enforces enterprise-wide KPIs that link market share expansion, guest satisfaction, and operational excellence to broader business transformation goals.
• Develops and executes turnaround strategies for underperforming properties.
• Supports and mentors Regional Directors of Operations and General Managers, fostering a high-performance culture.
• Implements standardized operating procedures and best practices across all locations.
• Drives accountability at all levels, ensuring that teams meet operational and financial targets.
• Champions technology adoption to improve operational effectiveness and guest satisfaction.
• Transforms underperforming teams by instilling a culture of accountability and results-driven execution.
• Navigates resistance and breaks through negative mindsets to create a winning team culture.
• Promotes a guest-first approach while balancing financial objectives.
• Assists in creating short- and long-term goals to support hotel property performance and portfolio-wide performance.
• Uses business metrics, reporting, and analytics to create strategies for overall performance improvement.
• Develops and drives organizational effectiveness and supports the Chief Operations Officer (COO) on all major initiatives.
• Acts as a trusted advisor, consultant, and confidant to the COO and operational leadership team, proactively offering advice, counsel, and thought partnership related to operational challenges within the organization.
• Works closely with RDOs as a leader/mentor, offering coaching and development opportunities.
• Travels to properties with RDOs, provides guidance and direction.
• Builds trusted advisor relationships with asset managers and owners by responding timely and building confidence through strong hotel portfolio performance.
• Provides oversight, leadership, guidance, and development of each General Manager (GM) of assigned hotels and offers another layer of support to RDOs and their respective GMs.
• Responsible for financial oversight of all hotels assigned including review of budgets, expenditures, forecast, hotel critique, and related financial statements.
• Assists with business development and strategic growth of the organization.
• Responsible for driving company-wide initiatives, long term growth and innovation.
• Responsible for total hotel performance analysis of portfolio to support COO in identifying opportunity hotels.
• Conducts audits as outlined by brand or the organization to ensure that all goals are being met or exceeded and standard procedures are in place and followed.
• Responsible for partnering with hotel leadership to ensure recruiting efforts are meeting the staffing needs of the properties; participates in key leadership interviews as appropriate.
• Supports hotels in building and evolving operational processes and action plans to drive hotel profitability and hotel effectiveness.
• Provides oversight on employment and workplace investigations as appropriate with the highest level of professionalism, integrity, and confidentiality.
• Prioritizes prompt and thorough investigations, conducted objectively and free from bias; partners with Human Resources as appropriate.
• Drives diversity awareness and demonstrates behaviors that create a culture of acceptance, belonging, and inclusion.
• Cultivates professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations related to role in operations.
• Attendance is a key component of this position.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

EDUCATION

• Bachelor's degree in Business Management, Hospitality Management or related field from an accredited university or equivalent in related field.

EXPERIENCE

• A minimum ten (10) years of experience in full-service hospitality operations, gained through increased responsibility in operations management positions with preference given to those with Food & Beverage and/or sales leadership experience.
• A minimum five (5) years of senior operations leadership experience in full-service hotels.
• A minimum five (5) years of experience as a full-service General Manager.
• Proven success as a regional leader with multi-property, multi-brand experience (Marriott, Hilton, Hyatt, IHG) for a minimum of three (3) years.
• Experience in revenue management, competitive positioning, and operational improvements.
• Above property leadership experience with at least two (2) management companies.
• Previous experience as an on-property leader in Food & Beverage preferred.

SUPERVISORY RESPONSIBILITIES

Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals. While a portion of the time may involve performing tasks similar to those of direct reports, the primary responsibilities are related to management and coordination. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment within established procedures and policies to make appropriate decisions and take necessary actions.

Specific supervisory duties include, but are not limited to the following:

• Oversees General Managers within the designated portfolio.
• Supports and mentors Regional Directors of Operations.
• Determines and creates policies, procedures, and manuals for direct reports.
• Establishes objectives and goals for the team.
• Assigns, monitors, and reviews work; evaluates direct report's performance.
• Recruits and interviews.
• Orientates and trains.
• Issues corrective action and makes recommendations for termination.
• Investigates and resolves concerns and complaints.
• Approves time records and time off requests; submits payroll.

SKILLS & ABILITIES

This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.

• Proven success in openings, transitions, and acquisitions.
• Ability to think strategically and assist in creating short- and long-term goals to support hotel property performance and portfolio-wide performance.
• Ability to use business metrics, reporting, and analytics to create strategies for overall performance improvement.
• Ability to quickly build strong relationships with multiple partners and to coach and develop direct reports and hotel managers and associates at all levels.
• Strong leadership presence with the proven ability to influence and drive change with senior leaders and owners, aligning the operational strategy with business goals and growth.
• Critical thinking skills: ability to develop, document, and effectively communicate strategies.
• Excellent communication, presentation, reporting, and interpersonal skills.
• Strong financial acumen.
• Strong organizational skills.
• Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
• Able to maintain a positive and professional working environment.
• Fosters a culture of excellence.
• Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.
• Proficient in time management; the ability to effectively organize and manage multiple priorities.
• Recognizes an emergency situation and takes appropriate action.
• Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
• Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance.
• Analytical and problem-solving skills.
• Strong focus on accuracy and precision.
• Performs well with frequent interruptions and/or distractions.
• Understands how to develop and implement business strategies.
• Ability to interpret and create policies, procedures, and manuals.
• Able to communicate appropriately and effectively with all levels of management and external stakeholders.
• Business acumen, including but not limited to financial management, budgeting, cost control, and revenue optimization.
• Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
• Exceptional interpersonal skills to include coaching, counseling, and mentoring.
• Able to identify and seize revenue-generating opportunities while effectively managing costs and resources.
• Visionary mindset, capable of developing and executing a comprehensive business strategy that aligns with brand identity and exceeds guest expectations.
• Knowledge of key industry trends, best practices, regulations, and the current industry landscape.
• Proven ability to drive revenue growth, optimize costs, and achieve financial targets.
• Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.
• Advanced math skills.
• Proficient in Google Docs/Microsoft Word.
• Proficient in Google Sheets/Microsoft Excel.
• Proficient in Google Slides/Microsoft PowerPoint.
• Proficient in Gmail/Microsoft Outlook.
• Proficient in PMS, CRM, revenue management tools, and operational dashboards.
• Proficient in ProfitSword.
• Proficient in Marriott and Hilton brand extranets.

TRAVEL REQUIREMENTS

• 80% travel required; must reside near a major airport. Ideal candidate will be located in the far western United States (Utah-West).

DISCLAIMER

This job description provides a general overview of the work performed, including the typical responsibilities and level of duties associated with this position. It should not be construed as an exhaustive list of tasks or obligations for any individual team member. This description does not alter the employment relationship between the Company and its team members.

The Essential Job Functions, Physical Requirements, and Work Environment characteristics outlined are intended to reflect the requirements needed to perform the essential functions of this role effectively. Management retains the authority to modify, adjust, or revoke job duties and responsibilities as needed, and to make reasonable accommodations to enable qualified team members to fulfill the essential functions of their roles.

The Company is an Equal Employment Opportunity (EEO) employer and is committed to providing a work environment free from discrimination and harassment. All employment decisions are made based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status/characteristic in accordance with applicable federal, state, and local laws.