What are the responsibilities and job description for the Project Coordinator - National Projects position at Loeb Electric?
Project Coordinator – National Projects
Who you’ll work with:
Join the powerhouse electrical distributor in the construction industry! At Loeb Electric, we’re more than just a distributor—we are the driving force that keeps innovation illuminated and businesses powered. We pride ourselves on being dedicated to our values:
- People: Encouraging the success of our people.
- Trust: Building relationships among ourselves, customers , vendors & other partners.
- Commitment: Continuously striving to deliver high-quality, measurable results.
- Innovation: Providing ideas & solutions for our customers.
What we’re looking for:
The Project Coordinator is a support team member in National Accounts focused on ensuring the completion of customer orders – from tracking, to change orders, expediting, and more – across varying project sizes, effectively and efficiently, while providing a superior customer experience.
What you will be doing as a key player on our dynamic team:
- Navigates existing information in systems and asks questions to fully understand customer’s needs.
- Establishes a timeline and directs delivery of all bid information for lighting and electrical materials.
- Captures key data to meet customer expectations and partners across the business to support the forecasted material needs.
- Effectively communicate material and customer needs to agencies, manufacturers, and internal team members to deliver objectives on time.
- Develop understanding of business processes – office and operational to proactively navigate any challenges.
- Communicates effectively with customers and internal teams in a positive, productive, and timely manner.
- Develop material and customer support knowledge and skills through internal and external trainings.
- Actively manage a queue of customer needs from material logistics to warranties and day-to-day materials with regular customer communication, adjusting timelines, and engaging outside sales team and / or manager as needed.
- Interfaces with multiple client-specific web portals to access and enter data.
- Ensures financials including material pricing and additional fees are accurate according to customer agreement, upholding confidentiality, and handling with care.
- Respond promptly to customers, providing solutions in a timely manner.
- Files material claims as needed to support material warranties.
- Compiles material collateral to be shared with customer.
- Develop knowledge of takeoffs, assessing material and quantity needs.
- Participate in client and vendor meetings as needed.
- Enters quotes and orders, as needed – following outlined processes.
- Completes other account needs, as assigned.
- Exhibits trust internally and externally, ensuring confidentiality is upheld.
- Maintains ethical, cooperative customer relationships consistent with company image, mission, vision, and values.
Skills & Qualifications:
- Excellent communication skills – written and verbal.
- Detail-oriented, organized, and able to prioritize multiple tasks while meeting deadlines.
- Proactive problem solver.
- Ability to meet tight deadlines and handle pressure.
- An analytical thinker, always willing to ask questions.
- Desire to provide superior customer experience.
- Tech-savvy with the ability to quickly learn new technologies.
- Active listener.
Experience:
- Experience working in a team environment on multi-faceted projects.
- Experience in distribution, large retail, or service organizations.
- Lighting and/or electrical distribution equipment.
- Excel experience is highly important.
- Data entry and navigation.
Nice to Have:
- Experience with Eclipse and Fuse
- CRM experience
- Smart Sheet
- E-takeoff
Education:
- Highschool Diploma or equivalent.
- Bachelors preferred.
EEO and Accommodations
Loeb Electric is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Loeb Electric also considers qualified applicants with criminal histories in accordance with legal requirements. We welcome and encourage applications from individuals with disabilities. Reasonable accommodations are available throughout the selection process—please inform our Talent Acquisition team if you require accommodations during the interview process.
