What are the responsibilities and job description for the Human Resources Coordinator position at Loews Customer Engagement Center and Distribution Services?

Job Description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.

Who We Are :

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Vacation, and Holidays, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, Career Growth
Tuition Reimbursement
Team Member Hotel Rates, other discounts, perks and more

What We're Looking For :

The Human Resources Coordinator actively participates in recruitment, onboarding, offboarding, employee database management, and serve as an employee liaison. This position is responsible for answering TM inquiries, assisting in event coordination and engagement strategies, filing necessary documents (physically and online applications), assisting with compliance and audit requirements and providing administrative assistance for the department managers and Team Members.

Who You Are :

Someone with strong problem-solving methodologies and interpersonal communication skills.

Excels at maintaining confidentiality and is team member service-driven.

Thrives in a fast-paced environment and excels at navigating evolving directions, changing needs and shifting priorities.

Comfortable with taking the lead in a variety of settings

Driven to make a positive impact on those you interact with daily.

What You Will Do :

Serve as a point of contact for team members, facilitating effective communication and addressing inquiries, with guidance from HR management as needed.

Assist HR leadership as a generalist in all functional HR areas.

Provide administrative support for HR projects, including research, material development, communication creation, and handbook / guide assistance.

Assist HR leadership in maintaining compliance to the HR Audit guidelines.

Post job requisitions, review resumes, conduct initial screening interviews and schedule assessments / interviews.

Administer onboarding process and assist in new employee orientations.

Proficiency in HRIS (Workday preferred), skilled in navigating recruitment processes, assessments and separations.

Ensure positive off-boarding experience and complete the separation process timely.

Respond to unemployment proceeding requests and background check platforms.

HRIS (Workday) administration including working with the HRIS team on help tickets and profile updates.

Assisting in training initiatives, creating PowerPoint presentations and Canva creations

Providing benefits assistance and partnering with the corporate benefits team on policies and communication.

Monitoring tracking systems (benefits, attendance, applicants, trainings, etc).

Produce staffing reports and HR metrics.

Prepare and review Month End and Benefit Reports.

Update and maintains Human Resources forms, documents, and other HR materials.

Coordinate monthly benefits enrollment and ensures compliance.

Maintain employment records, including hiring, termination, leaves, transfers, and promotions.

Assist in employee relations and celebration activities (i.e., awards, Team Member TV, birthdays, anniversaries, promotion / new hire announcements, contests, etc.)

Able to work a flexible schedule to accommodate meetings, events and projects.

Other duties as assigned

Your Experience Includes :

2 years of experience in an HR function or 3 years of experience in an administrative function.

Workday experience is preferred but not required.

Proficiency in Microsoft Office Suite including Outlook, Word and Excel, with a typing speed of at least 45 wpm.

MS Excel proficiency (able to create reporting, extract data, conduct V lookup).

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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