Demo

Luxury Resort Services Manager

Loews Hotels At Universal Orlando
Orlando, FL Full Time
POSTED ON 4/20/2025
AVAILABLE BEFORE 5/16/2025

We are currently accepting resumes from Hospitality Management Professionals with experience at high volume, full service resorts to fill a key position in our Resort Leadership team as the Guest Service Manager . The Loews Hotels Helios Resort will be welcoming guests in May, and we are finalizing our hospitality team members now that will be a part of this exciting new property launch.

We are offering a relocation assistance package, and a compensation range of $60,000 - $65,000 depending on experience plus an attractive benefits package that includes "park perks".

Viable applicants will have the following experience while employed at high volume, luxury, full service resort properties :

  • Minimum 2 years Club Concierge in a leadership / supervisor capacity
  • Minimum 2 years Concierge in a leadership / supervisor capacity
  • Minimum 2 years Guest Services / Front Desk in a leadership / supervisor capacity
  • Minimum 2 years Bell Services in a leadership / supervisor capacity

From the years and scope of experience, we are looking for applicants to display the following skill sets as qualifications for the position :

  • Proficient knowledge of all hotel departments, front office operations, guest service standards, and hospitality industry practices.
  • Relevant coursework or certifications in management, hospitality, or customer service are beneficial.
  • Proven ability to train and coach team members to achieve excellence.
  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations and resolve conflicts effectively.
  • Effective problem-solving skills and a proactive mindset.
  • Proficient in using hotel management software and Microsoft Office Suite.
  • Strong organizational and multitasking skills.
  • Excellent guest service skills.
  • Ability to work a flexible schedule to include weekends and holidays.
  • Apply today! We are actively scheduling interviews. We look forward to meeting you!

    We are an Equal Opportunity Employer.

    Salary : $60,000 - $65,000

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