What are the responsibilities and job description for the Group Reservations Lead Coordinator position at Loews Hotels & Co?
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
A responsible and dedicated lead coordinator to handle reservation inquiries, providing accurate information on availability and pricing and overseeing the booking process until check in. The ideal candidate is professional, and detailed-oriented where they can ensure a seamless experience for clients and guests. If you’re passionate about taking care of our guests, we’d love to hear from you!
Who You Are:
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal per shift and free theme park access.
- We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
- We invest in training and development opportunities for all team members.
- We promote social responsibility by being a good neighbor in the community.
- We care for you, just as we care for others.
Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.
Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Team Member Hotel Rates, other discounts, perks and more
A responsible and dedicated lead coordinator to handle reservation inquiries, providing accurate information on availability and pricing and overseeing the booking process until check in. The ideal candidate is professional, and detailed-oriented where they can ensure a seamless experience for clients and guests. If you’re passionate about taking care of our guests, we’d love to hear from you!
Who You Are:
- Detail oriented
- Customer service focused
- Adaptable
- Enjoys communicating with guests and team members
- Veterans and military spouses encouraged to apply
- Handle all aspects of group reservations, including processing inquiries, confirming bookings, and managing changes or cancellations.
- Serve as the main point of contact for group clients, providing timely responses to inquiries and offering tailored solutions for their accommodation and event needs.
- Collaborate with sales, conference management, and front desk teams to ensure all aspects of group bookings (e.g., room assignments, meeting spaces, catering) are properly arranged.
- Accurately input, update, and track group reservations in PMS, ensuring all details are correctly recorded.
- Address special requests for room configurations, meeting setups, and additional services, ensuring customer satisfaction and seamless execution.
- Prepare and maintain reports on group booking activity.
- Address client concerns or issues promptly, ensuring a positive experience.
- Building group specific web links in Passkey and ensuring it is accurate and maintained.
- Other departmental administrative duties such as assigning groups to coordinators, reporting, and supporting coordinators with general inquiries and concerns.
- High School diploma or equivalent
- One plus year(s) experience in Group Reservations preferred
- Excellent telephone, email, and guest service skills
- Ability to handle multiple priorities while maintaining efficient operation
- Experience in OPERA and Passkey preferred
- Basic Computer and Microsoft Office skill knowledge
