What are the responsibilities and job description for the Assistant Restaurant Manager - Loews Hotels Universal Orlando position at Loews Hotels, LLC?
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.
Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
Job Specifics
- Greets and seats guests as needed and ensure total guest satisfaction
- Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
- Provides floor coverage as needed
- Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
- Organizes department through the creation of checklists, seating charts, pars and centralizing information and supplies
- Staffs outlets for staff and management based on the information and needs as presented and defined by the Executive Management
- Plans 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales
- Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
- Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
- Directs staff towards the goals of the Loews Corporation as defined by management
- Ensures proper handling of guest checks and payment transactions
- Intercedes and/or fills in for employees should need occur
- Trains or supervises the training of all department employees
- Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance
- Is polite, friendly, and helpful to the guests, management and fellow employees
- Attends all appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Executes emergency procedures in accordance with hotel standards
- Complies with safety regulations and procedures
- Complies with hotel policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
- Other duties as assigned
Qualifications
Minimum of 2 years as F&B Management preferred
Experience in full service restaurant preferred
Wine/beverage knowledge in an upscale environment preferred
Strong organizational skills, ability to work with flexible work schedule
Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.
