What are the responsibilities and job description for the Senior Network Operations Engineer position at Logicalis GmbH?
Senior Network Operations Engineer
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Why choose Logicalis?
As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.
Responsibilities :
- Understand the process and practices related to Support Templates and Standard Operating Procedures.
- Take lead and drive critical incidents with team and vendors to reduce resolution time or provide workaround.
- Extensive professional experience focused on Cisco products, with a strong proficiency in at least two additional products such as Aruba, Fortinet, or Palo Alto.
- Perform IOS upgrades and patches to fix software and ensure that the environment is bug / vulnerable free by keeping system with up-to-date software.
- Effectively handle complex network and security production issues, offering swift workarounds or resolutions.
- Conduct vulnerability assessments, recognizing affected products according to principal advisories, and implementing prompt solutions or workarounds.
- Work in a 24 / 7 operations center and standby role for after office hours support on a monthly rotational basis.
- Follow and meet customer SLA for all incidents and requests.
- Undertake escalation for Enterprise Networking related matters from level 1 / 2 helpdesk engineers.
- Maintain / update technical documentation for configuration changes.
- Work and close support tickets when applicable and provide timely updates to helpdesk personnel and customers.
- Create SOP documents for Network Patching / troubleshooting activities.
- Possess good written / documentation and verbal communication skills.
- Comprehensive knowledge of ITIL processes within the support center.
- Experience working in a team within a complex and fast-paced environment.
- Excellent problem-solving skills with the ability to focus on salient facts to resolve issues.
- Mentor L1 / 2 team members on technical issues.
Requirements :
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