Senior Project Manager, Professional Services

What You'll Do :

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

We are seeking a Senior Project Manager, Professional Services to lead the successful execution of complex infrastructure monitoring and observability projects. In this role, you will drive efficiency, strategic execution, and measurable impact, ensuring customers maximize the value of their LogicMonitor deployment. With a strong consultative mindset and technical implementation expertise, you will oversee customer engagements, manage project delivery, and ensure seamless alignment between business objectives and deployment success.

Here's a closer look at this key role :

• Lead and manage large-scale LogicMonitor Implementation Projects, including complex, multi-phase deployments.
• Act as a strategic advisor, guiding customers through project decisions to align with business objectives.
• Oversee project execution, including scheduling, scope, milestones, resources, risk mitigation, and budgets.
• Manage multiple simultaneous PS projects, ensuring alignment with customer expectations and business goals.
• Serve as the primary point of contact, ensuring clear communication and structured project execution.
• Develop and maintain detailed project plans, tracking phases, tasks, dependencies, and deliverables.
• Provide transparent reporting to stakeholders, including executive leadership.
• Lead client meetings, ensuring alignment, addressing concerns, and optimizing project execution.
• Maintain accurate project documentation (status updates, timelines, notes, and tracking).
• Identify and mitigate risks, roadblocks, and escalations to maintain project continuity.
• Build and maintain strong customer relationships, acting as a trusted advisor.
• Support onboarding, training, and mentorship within the PMO and Professional Services team.
• Contribute to process improvements, driving operational efficiency and best practices.

What You'll Need :

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Anticipated Application Close Date : 03 / 31 / 2025

LogicMonitor is an Equal Opportunity Employer

At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

LI-ME1 #LI-Hybrid #BI-Hybrid

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to : Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy.

Salary : $86,205 - $118,545