Solutions Engineer

What You'll Do :

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!

We are seeking aSolutions Engineer to drive the successful delivery of our Professional Services technical solutions for both new and existing customers. In this role, you'll work directly with customers and collaborate with internal teams—including Customer Success, Tech Support, and Training—to craft advanced LogicMonitor configurations and lead discovery, design, and deployment sessions. As a recognized subject matter expert on all things LogicMonitor, you’ll relay critical product insights to our Product / Development teams while guiding customers to adopt best practices and optimal configurations that support a comprehensive IT monitoring strategy.

Here's a closer look at this key role :

• Lead Implementations : Oversee end-to-end deployments—from small to large-scale—ensuring flawless delivery of LogicMonitor solutions.
• Collaborative Engagement : Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs.
• Drive Customer Adoption : Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate LogicMonitor adoption.
• Optimize Configurations : Advocate and implement best practices to fine-tune customer LogicMonitor configurations.
• Automate Processes : Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency.
• Provide Critical Feedback : Identify gaps, feature requests, and issues, and escalate insights to Product and Development teams.
• Develop Custom Solutions : Create tailored, scripted solutions using LogicMonitor features (Websites, LogicModules, NetScans) and external integrations.
• Share Expertise : Serve as a subject matter expert by sharing technical lessons and best practices with peers and customers.
• Offer Cross-Functional Support : Occasionally assist Monitoring Engineering with LogicModule development and support Sales / Customer Success in closing deals or retaining customers.
• Stay Current : Continuously leverage internal resources to stay updated on new product features, enhancements, and best practices.

What You'll Need :

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Anticipated Application Close Date : 05 / 26 / 2025

LogicMonitor is an Equal Opportunity Employer

At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.

For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

LI-ME1 #LI-Hybrid #BI-Hybrid

LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.

Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to : Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy.

Salary : $94,815 - $120,000