What are the responsibilities and job description for the Front Desk Agent position at LOGIK Management?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. The Front Desk Agent will play a crucial role in ensuring a positive experience for all visitors.
Responsibilities
- Greet and welcome guests upon arrival, providing a friendly and professional atmosphere.
- Manage phone systems to handle incoming calls, inquiries, and reservations with excellent phone etiquette.
- Assist guests with check-in and check-out processes, ensuring all necessary information is accurately recorded.
- Maintain an organized front desk area and perform administrative tasks as needed.
- Utilize QuickBooks for billing and payment processing, ensuring accuracy in transactions.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Handle guest complaints or issues promptly and professionally, escalating when necessary.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Maintain records of guest interactions and transactions in accordance with company policies.
Requirements
- Proven experience in customer service or a similar role is preferred.
- Strong administrative skills.
- Familiarity with office management practices and procedures.
- Excellent organizational skills with the ability to multitask effectively.
- Experience using phone systems for efficient communication.
- Strong problem-solving skills and the ability to handle challenging situations calmly.
- A positive attitude with a commitment to delivering outstanding customer support.
- High school diploma or equivalent; additional qualifications in hospitality or related fields are a plus.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $11.00 - $15.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $11 - $15
